Business and Operations Head

BUSINESS & OPERATIONS HEAD
Sharon Enterprises | Sharon Mart | Sharon Gold
Location: Salem, Tamil Nadu
Employment: Full-time
Experience: 5 to 8 Years
Industry Preference: Retail / Supermarket / Grocery / FMCG / Distribution
About the Role
Sharon Enterprises is seeking an experienced and commercially driven Business & Operations Head to lead and strengthen its growing rural retail and consumer-products business.
The business currently includes four Sharon Mart grocery stores, a central warehouse and production unit, and Sharon Gold, a portfolio of 25 proprietary consumer products. With plans for retail expansion, new Sharon Gold products and e-commerce development, we are looking for a hands-on leader who can build strong systems, develop teams and drive profitable growth.
Key Responsibilities

• Lead day-to-day operations of all Sharon Mart stores.
• Drive store-wise sales, margins, profitability and operational performance.
• Establish sales targets and monitor key retail KPIs.
• Supervise and develop Store In-Charges and retail teams.
• Strengthen inventory planning, replenishment, stock accuracy and controls.
• Reduce stock-outs, expiry, wastage, shrinkage and slow-moving inventory.
• Oversee procurement, supplier negotiations and purchasing efficiency.
• Develop and grow the Sharon Gold proprietary product portfolio.
• Establish and implement SOPs for retail, inventory, cash handling, purchasing and stock control.
• Improve use of POS/ERP systems and management reporting.
• Prepare dashboards covering sales, margins, inventory, expenses and store profitability.
• Support the development of e-commerce, WhatsApp ordering and local delivery channels.
• Assist management in evaluating and implementing future Sharon Mart expansion.
• Build a culture of accountability, customer service and performance across the business.

Candidate Profile
Essential:

• Graduate in Business, Commerce, Retail Management, Operations or related field.
• 58 years of relevant experience, preferably in supermarket, grocery, FMCG retail, distribution or organised retail.
• Experience managing multiple retail outlets, a significant retail operation or FMCG distribution.
• Strong understanding of sales, gross margin, inventory, procurement and retail profitability.
• Experience managing frontline retail teams.
• Good working knowledge of POS/ERP systems, Excel and management reports.
• Strong numerical, analytical and problem-solving skills.
• Ability to understand basic P&L and business performance reports.
• Fluency in Tamil and English.
• Willingness to travel regularly between stores and spend significant time at retail locations and the warehouse.

Preferred Experience
Experience in any of the following will be an advantage:

• Supermarket/grocery-chain operations
• FMCG distribution
• Rural or semi-urban retail
• Warehouse and inventory management
• Centralised procurement
• Private-label/FMCG products
• New store openings
• E-commerce/omnichannel retail

Who We Are Looking For
We are looking for a builder rather than a caretakera commercially minded, practical and disciplined leader who can create systems, develop people, solve operational problems and take ownership of business results.
The successful candidate should be equally comfortable analysing sales and profitability data and working directly with store teams to improve execution.
Key Performance Areas

• Revenue growth
• Gross margin
• Store-wise profitability
• Inventory turnover and availability
• Reduction in shrinkage, expiry and wastage
• Average bill value
• Sharon Gold sales and profitability
• Staff productivity
• Operational discipline and SOP compliance

Reporting To
Director, Sharon Enterprises
Compensation
Competitive and commensurate with experience, with the possibility of a performance-linked component based on agreed business KPIs.
This is an excellent opportunity for an experienced retail professional who wants to build and scale a growing rural retail and consumer-products enterprise, rather than simply manage an established operation.