Business Anaylst

Location: Delhi

Employment Type: Full-time

Experience: 1 - 3 Years

Job Overview

We are seeking a detail-oriented and analytical Business Analyst to own MIS, reporting and process governance across the organisation. Beyond running day-to-day dashboards and reports, this role is responsible for mapping and standardising critical processes across Sales, Pre-Sales, Operations, Finance, Product, Marketing and Customer Service; building a single source of truth for core business definitions and data; and driving the shift from manually prepared MIS to automated, SLA-governed

reporting that surfaces real business insight rather than just numbers.

Job Roles and Responsibilities

Process Mapping & Governance

• Map end-to-end processes across Sales, Pre-Sales, Operations, Finance, Product, Marketing, Customer Service and other functions, with a defined process owner and turnaround time (TAT) for each.

• Conduct monthly gap reviews to identify process breaks, ownership gaps and inefficiencies, and drive closure withstakeholders.

SOP Development & Standardisation

• Create, standardise and maintain SOPs for all priority workflows, with version control on every document.

• Track and improve SOP compliance across departments, and update SOPs as processes evolve.

Data Flow Alignment & Single Source of Truth

• Define how information should move between departments and systems, mapping every critical data field to a clear source and owner.

• Progressively reduce duplicate manual data entry by identifying and eliminating redundant capture points.

• Establish and document standard, organisation-wide definitions for key metrics such as Booking Value, Margin, Cost, Collection, Conversion and Cancellation, keeping reconciliation variance between departmental reports below 2%.

Departmental MIS, Dashboards & Cross-Department Reporting

• Create, maintain and optimise dashboards using Power BI and/or Tableau, and establish micro (departmental) and macro (management) level reporting for every function.

• Generate daily, weekly and monthly MIS reports for management review, ensuring reports are delivered within agreed TAT and meet an accuracy benchmark of ≥95%.

• Connect data end-to-end across Sales → Booking → Operations → Finance → Customer/Trip, ensuring ≥98% booking traceability, and track and resolve interdepartmental mismatches.

• Manage CRM data, reporting accuracy and performance tracking; ensure data integrity, consistency and accuracy across all reporting systems.

Reporting Automation

• Automate recurring reports and workflows using Advanced Excel, Google Apps Script and BI tools, replacing manually prepared MIS with system-driven dashboards.

• Work towards automating at least 80% of recurring reports within 6 months and reducing manual reporting effort by ≥70%.

Data Quality, Audit &; SLA Monitoring

• Run regular audits to detect missing, duplicate, incorrect and inconsistent records; publish a weekly exception report, targeting ≥98% mandatory-field completeness and <2% duplicate/error rate.

• Define and track SLAs/TATs for critical processes, build automated exception monitoring and reporting, and drive ≥90% ,SLA adherence,Business Insights.

• Move beyond reporting numbers to proactively identify business problems, risks and opportunities across functions.

• Deliver a minimum of 3–5 actionable insights per month, quantifying revenue, margin, productivity or process impact wherever possible.

Stakeholder Collaboration

• Collaborate with Sales, Pre-Sales, Operations, Finance, Product, Marketing and Customer Service teams to understand reporting requirements, align on process ownership, and drive adoption of SOPs, dashboards and standard definitions.

Skills &; Qualifications Required

• Graduate or Postgraduate in Business Analytics, Computer Applications, Engineering, Statistics, Mathematics, Commerce, or a related field.

• 1 - 3 years of experience in MIS, Business Analysis, Process Governance, CRM Reporting, Business Analytics, or related functions.

• Strong proficiency in Advanced Microsoft Excel, including Pivot Tables, Lookup Functions, Dashboards, and Data Analysis.

• Hands-on experience with Power BI and/or Tableau.

• Knowledge of Google Apps Script / Google Scripting for report automation.

• Basic understanding of HTML and web-based reporting structures.

• Experience working with CRM systems and reporting tools.

• Exposure to process mapping, SOP documentation, or process governance (flowcharting tools such as Visio/Lucidchart) is an advantage.

• Ability to define and align cross-functional data definitions and metrics with multiple stakeholders.

• Strong analytical, problem-solving, and data interpretation skills.

• Keen eye for detail with a high level of accuracy in reporting and documentation.

• Excellent communication and stakeholder management abilities.

Why Join Us

• Opportunity to build the organisation's process governance and data-standardisation framework from the ground up.

• Exposure to cross-functional business operations and decision-making processes.

• Hands-on experience with modern BI and automation tools.

• Collaborative and data-driven work environment.

• Competitive compensation and growth opportunities.

• Opportunity to contribute directly to business performance through process governance, analytics and insights.