Business Analyst

About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients. At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.

Position Overview We are seeking a Business Analyst with 4 to 6 years of experience to work closely with business stakeholders and technology teams to define, document, and support the delivery of system and process improvements. This role focuses on requirements analysis, business process documentation, and supporting Agile delivery teams to ensure solutions meet business needs. The ideal candidate is analytical, organized, and comfortable working in a fast-paced, collaborative environment.

Business Analysis & Requirements

• Partner with business stakeholders to understand processes, needs, and pain points.
• Elicit and document business and functional requirements using interviews, workshops, and document analysis.
• Analyze current-state processes and define future-state workflows and system requirements.
• Create clear documentation including business requirements, functional specifications, process flows, and use cases.
• Perform gap analysis to identify opportunities for system and process improvements.
• Reconcile conflicting requirements and break down high-level needs into detailed, actionable requirements.
• Obtain stakeholder sign-off on requirements documentation to support scope management.

Agile Delivery & Collaboration

• Translate requirements into user stories and acceptance criteria as needed.
• Support backlog refinement by ensuring requirements are clear and complete.
• Collaborate with developers, QA, and subject matter experts to clarify requirements throughout the delivery lifecycle.
• Assist with testing efforts by reviewing test cases, validating outcomes, and supporting UAT.
• Support system integrations by identifying dependencies and functional impacts.

Communication & Documentation

• Maintain requirements and project documentation in Confluence.
• Deliver clear, well-organized presentations and updates to business and technical stakeholders.
• Develop training materials and support users during system enhancements or releases.
• Ensure solutions align with organizational standards, including privacy and compliance requirements.

Tools, Technologies, and Methodologies

• Scrum or Agile delivery environments.
• Jira for issue, story, and bug tracking.
• Confluence for documentation and knowledge management.
• UI and process design tools such as Figma, Visio, and whiteboarding tools.
• Working knowledge of cloud platforms such as Azure and AWS.
• Experience supporting solutions that integrate with APIs.
• Familiarity with identity and access management solutions such as Okta.

Qualifications

• 4 to 6 years of experience as a Business Analyst.
• Strong experience gathering and documenting business and functional requirements.
• Hands-on experience supporting Agile teams.
• Proven analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Bachelor’s degree required.

What We’re Looking For

• A collaborative, detail-oriented professional who takes ownership.
• Someone who can communicate effectively with both business and technical teams A proactive problem-solver who thrives on improving processes and systems.

Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.