Business Analyst

Role Overview We are looking for a Business Analyst to join the

Platform UX / Prism team. This role will bridge Product Management, UX, Engineering, and customers to define AI-enabled product capabilities, agentic workflows, and intelligent user experiences. The ideal candidate should be able to translate business problems into clear functional requirements, understand modern AI capabilities, and work closely with engineering teams to deliver scalable enterprise solutions. Product Area

Product: Platform UX / Prism

Focus Area: AI-enabled workflows, intelligent automation, agentic experiences, and Platform UX What You'll Do

• Collaborate with Product Managers, UX Designers, Architects, and Engineering teams to understand business problems and translate them into product requirements.
• Gather, analyze, and document business, functional, and user experience requirements for AI-powered features and workflows.
• Create detailed user stories, acceptance criteria, process flows, wireframes (where appropriate), and functional specifications.
• Work closely with development teams to clarify requirements throughout the development lifecycle.
• Participate in feature prioritization, backlog grooming, sprint planning, and sprint reviews.
• Validate delivered functionality through acceptance testing and ensure solutions meet customer expectations.
• Analyze customer feedback, support cases, and product usage to identify opportunities for AI-driven improvements.
• Define and document agent workflows, decision flows, prompts, and business rules for AI-enabled experiences.
• Collaborate with UX teams to ensure solutions are intuitive, user-centric, and aligned with Platform UX standards.
• Coordinate with multiple engineering teams to ensure consistent adoption of Prism capabilities across products.
• Support product demonstrations, customer reviews, and stakeholder presentations.

What You Need To Succeed

• 3+ years of Business Analyst experience in software product development.
• Strong experience writing user stories, acceptance criteria, and functional specifications.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Experience working with Agile/Scrum teams.
• Ability to understand technical concepts and communicate them effectively to both technical and non-technical stakeholders.
• Strong customer focus and ability to translate customer needs into product capabilities.

Preferred Skills

• Exposure to AI, Generative AI, Large Language Models (LLMs), or intelligent automation.
• Experience defining AI-assisted workflows or automation scenarios.
• Familiarity with prompt engineering concepts and AI-assisted user experiences.
• Experience with enterprise software products.
• Experience with Jira, Azure DevOps, Confluence, Figma, or similar collaboration tools.
• Understanding of UX principles, design systems, and user-centered design.

Knowledge, Skills & Abilities

• Strong analytical thinking and structured problem-solving.
• Ability to simplify complex business problems into clear, actionable requirements.
• Excellent collaboration and facilitation skills.
• Ability to work independently with minimal supervision.
• Strong attention to detail.
• Passion for learning emerging technologies, especially AI.
• Ability to work across multiple product teams and stakeholders. #Hybrid

About Epicor At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer.

Recruiter Shweta Halyal