Business Analyst

About SmartQ SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience. In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve. Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo. At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence. To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of:

https://www.linkedin.com/company/smartq\-bottlelabs/life/cdc290f8\-ff81\-4e7f\-9c96\-37d842f936c4/?viewA… Are you excited to join our team as Business Analyst? We are looking for a detail-oriented and analytical Business Analyst to support business decision-making through data analysis, reporting, and process improvements. The ideal candidate should be comfortable working with large datasets, creating insightful dashboards and presentations, and collaborating with cross-functional teams to drive business performance.

Roles and Responsibilities

• Collect, analyze, and interpret business and operational data to generate meaningful insights that support strategic business decisions.
• Prepare accurate and timely Daily, Weekly, and Monthly MIS reports, business performance reports, and executive dashboards for management review.
• Design and maintain interactive dashboards, analytical reports, and presentations using Advanced Microsoft Excel and PowerPoint to effectively communicate business performance.
• Monitor key business metrics and Key Performance Indicators (KPIs) to identify trends, performance gaps, and opportunities for operational improvement.
• Conduct detailed data analysis to identify business patterns, forecast trends, and recommend data-driven solutions that enhance productivity and business efficiency.
• Collaborate with cross-functional teams and business stakeholders to understand reporting requirements and translate business needs into actionable analytical solutions.
• Ensure data accuracy, integrity, and consistency by performing regular data validation, reconciliation, and quality checks across multiple data sources.
• Support business process optimization by identifying opportunities for automation and implementing process improvement initiatives to enhance reporting efficiency.
• Develop executive-level presentations and reports that effectively summarize key findings, insights, and recommendations for leadership and senior management.
• Assist in preparing ad hoc reports, business reviews, and analytical presentations based on evolving business requirements.
• Maintain reporting documentation, standard operating procedures (SOPs), and reporting templates to ensure consistency and compliance.
• Continuously improve reporting methodologies by leveraging analytical tools and best practices to deliver high-quality business intelligence.
• Work in a dynamic, fast-paced environment while managing multiple assignments and meeting strict reporting timelines.

Qualification:

• Bachelor's degree in any discipline; MBA in Analytics, Operations, Finance, or Business Management is an added advantage.
• 0 -3 years of experience in Business Analysis, Data Analysis, MIS Reporting, Business Intelligence, or a related field. Fresh graduates with strong analytical skills are also encouraged to apply.
• Proficiency in Advanced Microsoft Excel (Pivot Tables, Power Pivot, Advanced Formulas, Charts, and Dashboards) and Microsoft PowerPoint.
• Good understanding of business reporting, data analysis, and MIS reporting concepts.
• Strong analytical, problem-solving, communication, and stakeholder management skills with excellent attention to detail.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Message from CEO: We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.