Business Analyst

Business Analyst (S/4HANA GBS Operational Readiness)

To ensure operational readiness and conclusive analysis and findings are provided to the transition team for the GBS process and operational readiness during S/4HANA rollouts. This role assesses scope, validates service delivery model alignment, evaluates operational capability (training, system understanding, and process adherence), and identifies gaps prior to and during country go-lives. The position enables successful stabilization by highlighting process inefficiencies, identifying services not yet transitioned to GBS, and supporting Transition & Transformation initiatives to deliver standardization, efficiency, and scalability.

1. Main tasks: Analyze process and countries part of  S/4HANA rollout scope and validate alignment with defined GBS service delivery model and scope Assess operational readiness of countries prior to go-live: Evaluate user training completion and effectiveness Validate business process understanding Ensure operational teams are to use S/4HANA in daily operations

Conduct gap assessments in: Process execution System usage Governance and controls

Identify process inefficiencies and deviations from global templates Highlight services or countries not yet transitioned into GBS scope Provide structured inputs to Transition & Transformation (T&T) team for transition planning Work closely with Transition Managers to: Enable smooth handover of services into GBS Support transition planning, readiness tracking, and issue resolution

Document findings, risks, and recommendations with clear prioritization Support go-live readiness reviews and operational checkpoints Track and follow up on readiness actions and remediation plans

2. Secondary tasks: Tasks performed regularly in addition to the main duties but which do not determine the essential character of the position. Support development of training materials and readiness frameworks Participate in SIT/UAT and hypercare phases from an operations readiness perspective Highlight scope for continuous improvement initiatives across GBS processes Assist in defining standard operating procedures (SOPs) wherever needed
3. Miscellaneous tasks: Tasks not performed regularly which are nevertheless a distinct part of the job, or special tasks / project work. Support multiple country rollouts in parallel within global programs Contribute to GBS maturity and governance frameworks Participate in workshops, process alignment discussions, and stakeholder reviews

Organization* The function incumbent reports to: Organizational unit: Director, Transition & Transformation GBS Solutions & Strategy Important internal interfaces: Important external interfaces: Works across GBS and non GBS functions, Process Organization, Operationals SME, S4 Hana Process IT leads, GBS Transition managers etc.. Implementation partners / consulting firms External transition or training vendors

Representation Rules* The function incumbent is represented by: The function incumbent represents: Please list the function title of the deputy GBS Transition & Transformation function in readiness and operational assessments

Key Performance Indicators Please list distinguishing qualitative and quantitative features by means of which performance in the position can be measured. % countries successfully assessed for readiness before go-live Reduction in post-go-live operational issues Training completion & effectiveness scores % of scope transitioned into GBS as per plan Number of identified gaps resolved before go-live Stakeholder satisfaction (operations, transition teams)

Authority to give instructions and make decisions Technical and/or disciplinary authority of the function (if applicable): Provides recommendations on readiness, process improvements, and transition priorities Flags risks and escalates readiness gaps impacting go-live   Qualifications, experience, know-how and skills critical for success Bachelor’s or Master’s degree in Business Administration, Finance, Supply Chain, or related field Has relevant experience in analysing processes during enterprise wide technology change Certification in SAP / S/4HANA or Business Analysis (preferred) ; usage of SAP knowledge preferred 5–8 years in Business Analysis / Operations / GBS / Transformation roles Experience in S/4HANA implementations or ERP transformations Exposure to GBS or shared services environments Experience in transition or operational readiness activities preferred Strong analytical and problem-solving skills Excellent stakeholder management and communication Structured and detail-oriented approach Ability to work in a fast-paced, transformation environment Strong collaboration and influencing skills Understanding of S/4HANA business processes (Finance, Supply Chain, etc.) Knowledge of GBS service delivery models and transition frameworks Process mapping and gap analysis methodologies SAP S/4HANA (user-level understanding across modules) MS Excel, PowerPoint Process documentation tools (e.g., Visio, Signavio) Knowledge of reporting tools (Power BI – optional) Understanding of shared services / GBS operations Exposure to global operating models and cross-country processes Flexibility to support global time zones Occasional travel for workshops and go-live support Availability during critical go-live and stabilization periods