Business Analyst

Location Name: Pune Corporate Office - Mantri

Job Purpose To enable successful delivery of Consumer App and Web Application initiatives by driving requirement analysis, stakeholder coordination, and end-to-end collaboration between Business, COE, IT, Delivery, and QA teams, thereby enhancing customer experience and supporting BFL’s digital transformation objectives. [JD_PMO_BA_GB03 | Word]

Duties And Responsibilities Duties and Responsibilities:

• Leads the App from originating the requirement to its delivery i.e. Need identification; requirement gathering; coordinating with agency/marketing agency for designing of mobile frontend; interacting with internal IT delivery team and QA.
• Coordinate with Business, COE, and Product stakeholders for requirement gathering and clarification.
• Translate business requirements into BRD, FRD, user stories, workflows, and functional specifications.
• Coordinate with IT system stakeholders for dependency mapping and solution alignment.
• Work closely with Delivery, Development, and QA teams for implementation and testing support.
• Support sprint planning, grooming, UAT, release management, and production deployment activities.
• Track requirements across the project lifecycle and ensure timely delivery.
• Facilitate stakeholder discussions, walkthroughs, and requirement signoffs.
• Identify risks, blockers, and gaps and proactively drive resolution.
• Support digital transformation initiatives focused on customer journeys and digital experience.
• Prepare regular status reports, dashboards, and project communication updates.
• Ensure adherence to Agile delivery methodology and SDLC processes.
• Participate in solution evaluation and process improvement initiatives.
• Strong in mobile application technologies –Preferably IOS and Android; (Exp in Android is essential)
• Experience of onsite project management using agile methodology is essential.
• Understanding of Apple/Android ecosystem best practices for application development.
• Sufficient experience in both management of software projects and functional management of software development teams.
• Develop full-scale project plans and communication documents using the Agile methodology.
• Estimate the resources and participants needed to achieve project goals. Set and continually manage project expectations with team members and other stakeholders.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Develop required materials including technical specifications, project and resource plans, project updates, and presentation materials.
• Develop short term and long-term project plans, priorities and objectives
• Understanding of available framework(s) for application development on iOS platform.
• Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
• Ability to multi-task under pressure and work independently with minimal supervision.
• Excellent communication skills
• Expert knowledge of application operations
• Expert abstract reasoning, problem isolation and trouble shooting skills
• Good knowledge of ITIL practices
• Experienced in working under pressure and tight deadlines

Key Decisions / Dimensions

• Prioritization of business requirements in consultation with stakeholders.
• Requirement clarification and functional recommendations.
• Coordination approach for dependency management and issue resolution.
• Escalation of project risks, blockers, and delivery concerns.
• Sign-off readiness for functional requirements and UAT support.

Major Challenges

• Managing multiple stakeholders with changing priorities and tight timelines.
• Handling requirement dependencies across multiple IT systems.
• Coordinating between Business, Delivery, QA, and external partners.
• Managing requirement clarity and scope during Agile delivery cycles.
• Balancing business expectations with technical feasibility.

Required Qualifications And Experience

• Qualifications
• Should have 1– 5 years of mobile/digital domain experience
• Prior & relevant experience in Mobile Apps domain across multiple operating systems
• Work Experience
• Should have 1– 5 years of mobile/digital domain experience
• Prior & relevant experience in Mobile Apps domain across multiple operating systems
• Should have understanding of different app types (native, HTML5, Hybrid etc.)
• Skills Keywords
• Should have knowledge of system interfaces required for building apps
• Demonstrated success & achievement orientation.
• Excellent communication skills.
• Strong bias for action and driving results in a high-performance environment.
• Excellent relationship skills.
• Exceptionally high motivational levels and needs to be a self-starter.
• Requirement Gathering
• Business Analysis
• Agile / Scrum
• BRD / FRD Documentation
• SDLC Knowledge
• Cross-functional Coordination