Business Analyst

Job Description

NOV is seeking a strong Business Analyst with a background in customer relationship management, sales automation, marketing automation, field service, and configuration and quoting to join our Customer Experience (CX) Product Team. The BA will work as a liaison between the business partners and the Development teams, in the ongoing flow management of CX centric products and projects.

Responsibilities

• Analyze business requirements and translate them into well-defined user stories, functional requirements, process flows, acceptance criteria, and supporting documentation.
• Ask appropriate questions and challenge assumptions to ensure requirements address the underlying business problem, rather than simply documenting the requested solution.
• Document current-state and future-state business processes and identify gaps, dependencies, impacts, and opportunities for process improvement.
• Work with Product Managers and CX Leads to refine requirements and ensure proposed solutions align with established CX product strategy, architecture, standards, and business processes.
• Support backlog refinement and iteration planning by ensuring requirements and user stories are sufficiently understood, documented, and prepared for development.
• Collaborate with functional and technical teams throughout development to clarify requirements, answer questions, resolve gaps, and support solution decisions.
• Coordinate across business, functional, and technical stakeholders to identify and communicate dependencies, risks, issues, and impacts associated with proposed changes.
• Support functional and integration testing by developing test scenarios, validating expected results, documenting defects, and coordinating resolution with delivery teams.
• Validate delivered functionality against documented business requirements and acceptance criteria before release.
• Assist in analyzing production issues to determine whether they are related to system functionality, configuration, data, integration, or business process and coordinate with the appropriate teams for resolution.
• Identify opportunities to standardize and simplify business processes, promote reuse of existing CX capabilities, and minimize unnecessary customization.
• Maintain clear and current requirements, process documentation, decisions, and other artifacts necessary to support the ongoing operation and enhancement of assigned CX products.
• Manage multiple assignments and priorities while maintaining quality and meeting agreed delivery timelines.
  
  

Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related discipline, or equivalent relevant professional experience.
• Minimum 3-5 years of experience as a Business Analyst, Functional Analyst, Product Analyst, or similar role supporting business applications or technology initiatives.
• Experience working with CRM, Field Service, Sales, Marketing, Customer Service, CPQ, eCommerce, or related enterprise applications preferred.
• Knowledge of Sales, Marketing, Field Service, Customer Service, quoting, or other customer-facing business processes preferred.
• Experience with platforms such as Microsoft Dynamics 365, Oracle CX, Oracle CPQ, or similar enterprise applications is preferred.
• Demonstrated experience gathering, analyzing, documenting, and communicating business and functional requirements.
• Experience with Agile delivery methodologies, including backlog refinement, Sprints, Kanban, and iterative delivery.
• Experience supporting functional testing and User Acceptance Testing.
• Experience working with globally distributed teams and enterprise-scale solutions is a plus.
• Excellent written and verbal communication skills.
  
  

About Us

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers needs and work with them to deliver the finest products and services on time and on budget.