Business Analyst

Job Requirements

The Business Analyst (BA) supports Patient Services and Commercial Operations by translating

complex, regulated business needs into clear, testable, and auditable requirements for Health

Cloud and other solutions support Patient Access and External Growth and Innovation projects.

The BA operates at the intersection of business stakeholders (Patient Services, Access,

Reimbursement, Hub Operations) and technology delivery teams, ensuring that solutions

comply with regulatory requirements (e.g., FDA, GxP where applicable) while improving patient,

provider, and internal user experiences.

This role is critical to the successful delivery of Salesforce Health Cloud, digital patient

engagement, data exchange, and workflow automation initiatives, ensuring traceability from

business intent through design, testing, and production deployment.

Primary Responsibilities

Partner closely with Patient Services business leaders, product owners, and operational

teams to understand end-to-end workflows (e.g., enrollment, benefits verification, prior

authorization, copay, case management).

Act as the primary requirements liaison for Health Cloud capabilities supporting patient,

provider, and field-facing use cases.

Requirements & Functional Analysis

Elicit, analyze, validate, and document business and functional requirements in support

of regulated Patient Services solutions.

Translate high-level business needs into detailed functional requirements, user stories,

and acceptance criteria that are consumable by development and configuration teams.

Evaluate requirements for feasibility, regulatory impact, data integrity, security, and

downstream operational implications.

Health Cloud Delivery Support

Create and maintain user stories within backlog management tools (e.g., Jira), ensuring

clarity, traceability, and alignment to Patient Services priorities.

Collaborate with solution architects and developers to ensure requirements align with

Salesforce Health Cloud capabilities, integration patterns, and enterprise standards.

Support sprint planning, backlog refinement, and cross-team dependency management

in Agile or hybrid delivery models.

Process & Data Documentation (Regulated Context)

Document current-state and future-state patient services workflows, system interactions,

Work Experience

5-7Years