Business Analyst

JOB DESCRIPTION
Business Analyst Implementations
Job category: Business Analysis

Job Description
DevOn is looking for a highly driven, client-facing Business Analyst Implementations who can independently own and drive the end-to-end implementation for an account with minimal supervision. In this role, you will combine strong functional and technical skills, working with a team of software professionals and directly with client stakeholders to enhance overall business operations.
We are seeking a Business Analyst Implementations professional who has 4-6 years of experience in Healthcare IT and/or Business Analysis that includes Elicitation, Analysis, testing, debugging, documenting and/or maintaining applications or using applications in a business setting. The ideal candidate is self-organized and resourceful, and applies strong critical thinking and problem-solving skills to work through ambiguity without close oversight.
This role will require you to collaborate with, and confidently represent DevOn in front of, the clients subject matter experts, sprint team, and other internal and external teams/stakeholders maintaining a professional, positive, and solutions-oriented demeanor throughout.
Key Responsibilities
Client & stakeholder engagement

• Serve as the primary client-facing point of contact for external and internal stakeholders, understanding their needs and independently formulating the solution around the ask.
• Independently own and drive the end-to-end implementation for the assigned account from requirements through go-live with minimal to no supervision.
• Perform live demos on system functionality and the recommended implementation/solution approach to customer partners and internal teams.
• Deliver presentations on topics including measurement, analysis, improvement, and KPIs.
• Understand customer workflow problems and provide recommended best practices; represent the problem to internal stakeholders to provide potential technical solution recommendations.

Requirements & functional analysis

• Leverage prior healthcare experience and creativity, applying strong problem-solving and critical-thinking skills to resolve a wide range of issues.
• Work under an Agile framework, writing user stories, mock-ups and acceptance criteria, and contributing to refining/grooming user stories and test scenarios.
• Collaborate with the Product teams to review customer requirements.
• Define configuration, integration, reporting, and automation requirements for clients.
• Create, analyze, and validate details on back-end/source system capabilities and perform gap analysis.

Technical & system analysis

• Write SQL/DB queries to perform data analysis, with a deep understanding of APIs, Microservices, and SSO integrations.
• Apply deeper understanding and prior implementation experience with healthcare integrations such as EDI, FHIR, HL7, and other cross-system integrations.
• Develop and maintain system flow diagrams depicting As is and future state considerations.
• Develop and maintain data flow diagrams for system data integrations.

Cross-functional team collaboration

• Participate in system design, development, testing, and deployment, collaborating daily with Developers, QA, Architecture, and UI/Design teams to drive a workable solution design, ensure tickets satisfy Definition of Done (DOD), and bring iteration commitments to resolution within the estimated timeframe.
• Assist QA in deriving test scenarios and reviewing test cases.
• Report on common sources of technical issues or questions and give recommendations.

Skills & Qualifications

• Bachelors degree, or advanced degrees and certifications in either software development or healthcare.
• Minimum of 3 years hands-on experience implementing software applications for customers in the US healthcare space.
• Hands-on working experience on clinical platforms in the US healthcare domain, such as Case Management, Utilization Management, and Medication Therapy Management.
• Highly self-organized and independent; able to take full ownership of and drive the entire implementation for an account with minimal to no supervision.
• Strong problem-solving ability, applying critical thinking to work through ambiguous or complex situations.
• Strong client-facing skills with the ability to build trust and confidently manage relationships with client stakeholders.
• Excellent communication and analytical skills.
• Ability to work individually and as part of a team in a fast-paced, Agile environment.
• Professional, positive, and collaborative demeanor in all client and internal interactions.
• Solid understanding of Web services (SOAP, REST, XML etc.) and SQL.

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