Business Analyst

Key responsibilities

• Run process discovery workshops and assess automation candidates (ROI, feasibility, risk, process mining or task mining where available).
• Document AS-IS and TO-BE processes in BPMN 2.0, and write PDDs, SDDs, user stories, and acceptance criteria.
• Define business rules, exception handling, data and system integration requirements, and non-functional requirements (security, SLA, auditability).
• Work with developers, architects, and QA on solution design, UAT, and go-live. Support hypercare and handover to operations.
• Track benefits (FTE savings, cycle time, error rate) and maintain the automation pipeline and backlog.
• Advise on citizen-developer governance, CoE standards, and change management.

Requirements

• 3+ years of business analysis, including 1+ year on automation or BPM projects.
• Hands-on knowledge of at least one RPA platform and one BPM or workflow tool.
• Strong BPMN skills and experience with Agile or hybrid delivery (Jira, Confluence).
• Basic understanding of APIs, databases, and OCR/IDP.
• Excellent stakeholder communication and facilitation. English B2+.

Nice to have: Exposure to GenAI or agentic automation, an RPA or BA certification (UiPath BA, CBAP, PMI-PBA), and experience in BFSI, telecom, or the public sector.