Business Analyst

Key Skills: Returns Management, Scrum, Jira, Agile, Gap Analysis, figma, Process Mapping, CRM

Roles and Responsibilities:

• Gather, analyse, validate, and document business and functional requirements with business stakeholders and delivery teams.
• Prepare and maintain BRDs, FRDs, user stories, use cases, process maps, and related functional documentation.
• Conduct gap analysis and impact analysis to identify process, system, data, and operational implications of proposed changes.
• Support Agile and Scrum ceremonies by clarifying acceptance criteria, resolving requirement questions, and maintaining prioritised delivery inputs.
• Plan and coordinate UAT and functional testing activities, including test scenarios, defect clarification, retesting, and business sign-off.

Skills Required:

• 4-9 years of relevant Business Analyst experience, with strong stakeholder communication and requirements analysis experience.
• Strong experience in requirements management, business requirements documentation, functional requirements documentation, user stories, and use cases.
• Practical expertise in process mapping, functional analysis, gap analysis, and impact analysis.
• Hands-on experience with user acceptance testing and functional testing within software delivery projects.
• Working knowledge of Agile and Scrum delivery practices, Jira, Confluence, Figma, Miro, Visio, and Microsoft Office.

Good to Have:

• Experience with SQL, Power BI, or Balsamiq.

Education: B.E. or B.Tech degree.