Business Analyst

Summary

The Business Analyst need to act as the bridge between the lottery operator's business stakeholders and software delivery teams.

The role is responsible for understanding business objectives, regulatory requirements, operational processes, and product needs, then translating them into clear, testable software requirements.

He or She needs to align and discuss these requirements with the SW development team leads, solution architects and test leads.

Key Responsibilities:

• Gather, analyse, and document business requirements from lottery operations, product owners, marketing, retail operations, compliance, and customer service teams.

• Understand lottery products such as draw-based games, instant games, digital lottery platforms, player accounts, retailer systems, and prize payout processes.

• Translate business requirements into functional software requirements.

• Create business process models, workflows, use cases, user stories, acceptance criteria, and requirements specifications.

• Facilitate discussions between business stakeholders and technical teams.

• Analyse the impact of business changes on existing systems and integrations.

• Support solution design activities and validate that proposed solutions meet business needs.

• Collaborate with architects, developers, testers, and project managers throughout the delivery lifecycle.

• Support User Acceptance Testing (UAT) and requirements validation.

• Manage requirements traceability from business objectives through implementation and testing.

Required Knowledge Base

Business Domain Knowledge:

• Lottery and gaming industry operations

• Draw games (e.g., Lotto, Eurojackpot, Keno)

• Instant games and scratch cards

• Online lottery and player account management

• Retailer and agent operations

• Prize payment and claim processes

Business Analysis Skills:

• Use case development

• User story creation

• Gap analysis

• Workshop facilitation

• Process improvement methodologies

• Requirements traceability management

Documentation Skills:

• Business Requirements Document

• Functional Requirements Specification

• User Stories and Epics

• Process flows and diagrams

• Interface specifications

• UAT documentation

Typical Deliverables:

• Business Requirements Document

• Functional Requirements Specification

• User Stories with Acceptance Criteria

• Data Flow Diagrams

• UAT Scenarios and Test Cases

• Requirements Traceability Matrix