Business Analyst

About the Role

We are looking for a Business Analyst with strong domain expertise in the Insurance industry, particularly in Fraud, Risk, and Audit functions. The ideal candidate will work closely with business stakeholders, product managers, and engineering teams to define and deliver technology solutions that enhance fraud detection, risk monitoring, underwriting efficiency, and compliance across Health and General Insurance.

This role requires a combination of business analysis skills, insurance domain knowledge, and the ability to translate complex business problems into scalable software solutions.

Key Responsibilities

• Collaborate with business users and stakeholders to gather, analyze, and document business and functional requirements.
• Understand business challenges in Fraud, Risk, Audit, Underwriting, and Claims, and recommend technology-driven solutions.
• Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, process flows, use cases, and acceptance criteria.
• Analyze existing business processes and identify opportunities for automation, process optimization, and digital transformation.
• Work closely with Product Managers and Engineering teams throughout the Software Development Life Cycle (SDLC).
• Support solution design by defining business rules, workflows, validation logic, and functional specifications.
• Coordinate and support User Acceptance Testing (UAT), System Integration Testing (SIT), and production validation.
• Assist in prioritizing product features based on business value and customer impact.
• Prepare reports, dashboards, and business insights using operational and fraud-related data.
• Facilitate stakeholder meetings, product demonstrations, and user training sessions.
• Ensure delivered solutions meet business objectives, regulatory requirements, and quality standards.

Domain Expertise Required

Candidates should have hands-on experience in one or more of the following areas:

• Insurance Fraud Detection and Investigation
• Risk Management/Internal Audit
• Underwriting Processes/Claims Lifecycle
• Policy Administration /Regulatory Compliance

Required Qualifications

• Bachelors degree in engineering, Computer Science, Information Technology, Business Administration, Insurance, or a related field.
• 3–5 years of relevant experience in a large Health or General Insurance organization.
• Experience working in Fraud, Risk, Audit, Underwriting, or Insurance Operations.
• Prior experience as a Business Analyst or in a techno-functional role is preferred.

Required Skills

Business Analysis

• Requirement elicitation and stakeholder management
• Business process mapping and gap analysis
• BRD/FRD preparation
• User stories and acceptance criteria
• Process modelling and workflow documentation
• Strong analytical and problem-solving skills

Soft Skills

• Strong stakeholder management abilities
• Critical thinking and attention to detail
• Ability to work in cross-functional Agile teams
• Self-driven with a continuous learning mindset

Preferred Skills

• Experience implementing fraud detection or risk management solutions.
• Understanding of fraud rules engines, analytics, or AI/ML-based fraud detection concepts.