Business Analyst

Job Title: Business Analyst – Accelerated Consulting Track

Location: Jaipur, Rajasthan, India (Office-based)

Experience Required: 2.5-4 years in roles such as Business Analyst, Functional Analyst, IT Business Analyst, ServiceNow Business Analyst, SaaS/ERP/CRM/ITSM professional, or relevant domain expertise.

About Aelum Consulting

Aelum Consulting is a rapidly growing ServiceNow Premier Partner delivering enterprise-grade digital transformations across ITSM, HRSD, CSM, IRM, APM, ITOM, Employee Experience, and Modern Workflows for clients across India, GCC, UK, and the US.

We are looking for analytical and driven professionals to join our accelerated Business Analyst track designed to help individuals rapidly grow into high-impact consulting and transformation roles.

Role Overview

This is a high-responsibility, client-facing Business Analyst role involving requirement gathering, process analysis, stakeholder management, and solution alignment for enterprise digital transformation initiatives on the ServiceNow platform.

The role offers an intensive learning environment with exposure to real-world consulting engagements, Agile delivery practices, enterprise workflows, and ServiceNow-based transformation projects.

Candidates should be proactive, analytical, adaptable, and passionate about building a long-term career in enterprise consulting and business analysis.

Key Responsibilities

Requirement Gathering & Analysis

• Conduct discovery sessions and stakeholder discussions to capture business requirements
• Analyze AS-IS processes, identify pain points, and define TO-BE workflows
• Create and maintain BRDs, FRDs, process flows, user stories, acceptance criteria, and related documentation
• Collaborate with technical teams to ensure accurate requirement translation into ServiceNow solutions

Working with ServiceNow

• Work closely with ServiceNow Consultants, Developers, and Architects on implementation projects
• Understand and align business requirements with ServiceNow capabilities and workflows
• Gain exposure to modules such as ITSM, HRSD, CSM, ITOM, IRM, and Employee Experience
• Support solution demonstrations, testing, UAT coordination, and implementation activities

Agile Delivery & Collaboration

• Participate in sprint planning, backlog grooming, daily stand-ups, and retrospectives
• Work closely with Product Owners, Developers, QA teams, and stakeholders throughout the project lifecycle
• Support UAT activities, defect tracking, and implementation coordination

Tools & Platforms

• Work with tools like JIRA, Asana, Confluence, and other BA/project management platforms
• Gain exposure to enterprise platforms such as ServiceNow, SaaS, ERP, CRM, and ITSM solutions

Client & Consulting Exposure

• Participate in workshops, demos, and client discussions
• Support presales activities including requirement discussions, documentation, and presentations
• Contribute to continuous improvement initiatives and consulting best practices

What You'll Gain

• Exposure to enterprise-scale digital transformation projects on ServiceNow
• Opportunity to work with global clients across multiple industries
• Cross-functional exposure across ServiceNow and enterprise platforms
• Structured mentorship and accelerated consulting growth
• Opportunity to build expertise in Agile, business consulting, and enterprise solution delivery

Ideal Candidate Profile

• Strong analytical and problem-solving mindset
• Excellent communication and stakeholder management skills
• Experience in requirement gathering, sprint planning, and user story creation
• Familiarity with Agile/Scrum methodologies
• Ability to simplify complex business requirements into actionable solutions
• Self-driven attitude with eagerness to learn and grow in a consulting environment

Preferred Skills

• Educational background in B.Tech, BCA, Computer Science, Information Technology, or any other computer-related discipline is preferred.
• Experience working with or exposure to the ServiceNow platform.
• Exposure to ITSM / SaaS / ERP / CRM environments.
• Knowledge of workflow design and process optimization.
• Experience in client-facing or consulting-oriented roles.