Business Analyst

Job Summary

Job description for Staff Business Analyst, Blackbaud Luminate. Business Analysts (BAs) play a crucial role in helping clients leverage our platforms to raise money and stay connected with their constituents. This position is for the Luminate Online services team at Blackbaud, which serves a wide range of non-profits/NGOs. This position will be staffed by BB India and will provide support to US-based services staff.

Work Location Schedule

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule:

• This role supports customers and stakeholders primarily during U.S. business hours.
• Expected working hours are 5:30 PM to 2:30 AM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
• Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Responsibilities

• Learn the Luminate Online platform and become expert in its features and functionality
• Perform Luminate Online system configurations for clients, during implementations or ongoing as part of normal fundraising activities
• Execute scheduled tasks for clients, e.g. sending email campaigns, preparing reports, updating content for web pages or emails
• Conduct quality control tests for both standard and custom functionality
• Assist senior Business Analysts as part of services engagements
• Write documentation for internal and client consumption

Qualifications

• Knowledge and understanding of online fundraising, ideally in the space of NGO/non-profit organizations
• At least 1 year of full-time professional experience
• Excellent written English
• Comfortable to work in EST hours
• Technical aptitude for learning software applications
• Basic understanding HTML, CSS, Javascript - but no need to be a developer.
• Must be self-motivated and able to learn and work independently
• Ability to multitask on concurrent projects, and deliver work on time on deadlines agreed to with clients

Expected shift

US hours (ET)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.