Business Analyst

Job Opening Work Experience Responsibilities

• Comprehensive understanding of business process and business terminologies
• Understand Business Requirements and Perform Business Analysis
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Good in implementation, getting customizations done and administration work related to Zoho and its related apps i.e. Zoho People, Recruit, CRM, Zoho mail, etc.
• Complete understanding of the process from Development till the end support. A complete knowledge about the system configuration and its setup.
• Manage the project quality, meet delivery time line and estimate
• Implementation, customization and administration of suite of Zoho One applications including Zoho CRM, Inventory, Analytics, Projects, Desk, Books
• Understand the business requirements of the client and implement and customize various modules (CRM, Sales, Accounts, HR etc)
• Work with Zoho support team to resolve any reported issues. Track issues and provide periodic updates
• Business Intelligence conceptual understanding and Business process mapping and flowchart preparation, documentation

Requirements

• ERP Implementation and project management experience
• Assist, train and create guidelines for the users to understand the complexities of the product.
• Should be open for Travel within /outside the city
• Must possess strong leadership and change management skills and will work with the teams to effect successful upgrades/changes in the ERP system
• Strong planning, organization, critical thinking, decision-making skills and problem-solving aptitude
• Proficient in English language communication (oral and written)

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