Business Analyst

The job holder will handle the on-boarding of various services of Central/State departments on DigiLocker and post Go Live will monitor and ensure that services run smoothly on DigiLocker.

The role would include responsibility of day-to-day monitoring of the DigiLocker services which includes department applications,

services and components of DigiLocker and management of partner agencies and other stakeholders and in case of any fault in services

he/she has to take up issues with respective stakeholder with a view to restore the services quickly.

He/ She may be used in other projects of Digital India, as and whenever required.

Roles and Responsibilities

On Boarding

• Develop relationships with departments to bring their important services on DigiLocker.

• Coordinate with concerned Government officials and all vendors to make the chosen services Live.

• Sound knowledge of API integration and API testing.

• Expertise in FRS and API document creation.

Monitoring

• Interact with quality audit partner to monitor testing bugs and their resolution by the implementing agency.

• Bring out regular progress assessment reports with qualitative inputs and flagging off any deviations/issues that would need to be

looked into by the higher authorities.

• Assist in any other work incidental to the monitoring and implementation of DigiLocker.

• Coordinate with different central and state agencies whose applications are integrated with DigiLocker.

• Post delivery of services, keep in touch with departments to resolve any operational issue and endeavour to keep the services up and

running.

• Develop and manage relationships with integrated departments on DigiLocker in order to better understand the issues in service

delivery and take steps to ensure customer delight.

• Ensure that issues/complaints raised through various channels (including social media, Playstore etc.) are addressed.

Reporting

• Prepare reports and presentations for both internal and external distribution on project progress.

• Assess and support meeting contractual obligations of partner agencies and any other requirements necessary to department

applications on DigiLocker.

• Maintain adherence to project timelines and ensure quality of output/deliverables.

• Provide requisite support for necessary audits (SLA, Security etc.) by third party auditors/s.

Essential Qualification

• B.E/ B. Tech/ MCA/ M. Tech and equivalent.

• Qualification can be relaxed in the case of exceptional candidates.

Experience & Skill

• Must have working knowledge of backend architecture, trends, and emerging technologies.

• Knowledge of Application Performance Tools (Kibana, Skywalker etc.) would be preferable.

• MS-Office, PHP/Python/Java/C#, Mysql/PostGrace/Oracle, JIRA etc.

• Good Communication skills (Oral and Written).