Business Analyst

*Need Jaipur based candidates only*

About the Role

We are looking for a Business Analyst to bridge business requirements, product support, and development for our software product. You will clarify requirements, prepare SRS/BRD documentation, manage Jira tickets, support testing/UAT, and communicate with Netherlands-based stakeholders. This role also involves using AI tools (Claude) to improve documentation and support workflows.

Key Responsibilities

• Understand and clarify business requirements, customer questions, and support issues
• Translate business needs into user stories, acceptance criteria, and SRS/functional documentation
• Create and manage Jira tickets bugs, user stories, requirements with clear descriptions and priorities
• Review, reproduce, and document product issues; assess priority and impact
• Test completed tickets against requirements; support UAT
• Communicate clearly in English with developers, internal teams, and international (Netherlands) stakeholders
• Use Claude/AI tools to improve documentation, tickets, and support workflows

Required Qualifications

• Bachelor's degree in IT, Computer Science, Business Administration, Engineering, or related field
• 1-3 years of experience as a Business Analyst, Product Support Executive, or similar role in a software/IT company
• Experience preparing SRS, BRD, FRD, or similar requirement documents
• Hands-on experience with Jira or similar ticketing tools
• Basic understanding of SDLC and Agile
• Fluent written and spoken English (mandatory)
• Strong communication and structured documentation skills

Preferred Skills

• Experience with SaaS or web-based products
• Experience with software testing, user stories, or test cases
• Experience working with international teams
• Interest in AI tools, prompt writing, or workflow automation