Business Analyst- Travel Domain

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Work Mode- Hybrid (3 days WFO)

Job Description

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Job Location- Gurugram, Pune, Greater Noida, Hyderabad, Bangalore

JD

About the Role:

We are looking for a skilled Business Systems Analyst with travel industry expertise to join our team.

The Business System Analyst will analyze and improve business processes, translate business requirements into technical solutions, and work closely with cross-functional teams.

Strong Jira and Confluence skills, along with excellent communication and analytical abilities, are essential for this role.

What You Will Do:

- Requirement Gathering & Analysis: Work with stakeholders to understand business objectives, processes, and user needs in the travel space. Lead requirement-gathering sessions and document detailed business requirements.

- User Story Writing: Write clear, detailed user stories that align with business goals and are easy for both technical and non-technical colleagues to understand. Partner with product owners, developers, and QA teams to refine user stories and acceptance criteria.

- System Analysis: Review existing systems, processes, and data flows in the travel space to find opportunities for improvement. Propose and help implement solutions that improve efficiency and meet business goals.

- Jira & Confluence Management: Use Jira and Confluence to manage project workflows, document user stories, and support team collaboration. Keep Confluence documentation current with the latest requirements and project status.

- Cross-Functional Collaboration: Work with development, QA, and other teams to ensure solutions are implemented successfully. Serve as the bridge between business stakeholders and technical teams.

- Quality Assurance Support: Help create test plans, test cases, and test scripts based on documented requirements. Work with QA teams to ensure thorough testing of solutions.

- Continuous Improvement: Look for opportunities to improve processes and recommend solutions that boost efficiency. Stay current on industry trends and best practices in the travel space.

What We Are Looking For:

- Bachelors degree in business, Information Technology, or a related field.

- Travel domain experience — Mandatory.

- Experience working with GDS Systems — Mandatory.

- Proven experience as a Business Systems Analyst in the travel space.

- Strong proficiency in Jira and Confluence.

- Excellent analytical, problem-solving, and communication skills.

- Experience writing user stories and defining acceptance criteria.

- Solid understanding of the Software Development Lifecycle (SDLC).

- Ability to work independently and collaboratively in a fast-paced environment.