Business Analyst – Telecom (USSD)

Location: Gurgaon (Onsite) Department: Business Analysis /Solution Architect Reporting To: Lead – Business Analysis Experience: 2–5 years (Telecom domain preferred)

Job Summary We are seeking a skilled Business Analyst with strong domain expertise in telecom, particularly in USSD technology, telecom network architecture, and API-based integrations. The role involves acting as a bridge between business stakeholders, requires end-to-end ownership of requirement analysis, Impact Anaysis (IA) definition and detailed documentation (BRD/FSD), technical teams to analyze, document, and validate requirements for USSD-based services and system integrations.

Key Responsibilities

• Gather, analyze, and document business and system requirements for USSD-based services and telecom network integrations.
• Develop and maintain detailed USSD call flow diagrams, sequence flows, and system interaction charts.
• Knowledge of any tool such as draw.io, Lucidchart, Microsoft Visio, or PlantUML to visually model USSD sessions and API interactions.
• Understand and interpret USSD Gateway architecture, including MSC, HLR, IN, and application platforms.
• Collaborate with cross-functional teams to define end-to-end technical solutions for USSD and API-driven services.
• Analyze and validate RESTful APIs with HTTP methods and JSON data structures.
• Document detailed functional and non-functional requirements (BRD, FSD, Use Cases, Sequence Diagrams).
• Participate in and support UAT testing and integration testing with APIs and USSD services.
• Basic understanding of deployment models, particularly VM-based environments (e.g., VMware, KVM) and cloud-based deployments (e.g., AWS, Azure, GCP).
• Learn & create documentation for deployment architecture, capacity requirements, and scaling considerations.

Must-Have Skills

• Strong understanding of USSD call flow (MO, MT, session lifecycle).
• Knowledge of telecom network components: USSD Gateway, SMSC, HLR, MSC, IN, etc.
• Proficiency in interpreting and documenting REST APIs (HTTP, JSON).
• Ability to create sequence diagrams, flowcharts, and architecture diagrams.
• Solid documentation and requirement management skills.
• Create comprehensive Business Requirement Documents (BRD) covering scope, objectives, business rules, and process flows.
• Prepare detailed Impact Analysis (IA) & Functional Specification Documents (FSD) including:
• Functional flows
• Use cases and user journeys
• Data mapping and field-level details
• API Mapping with functional flows
• Validation of business rules and exception scenarios
• Ensure traceability between business requirements and functional specifications Customer and Stakeholders Management
• Act as the primary interface between customer, business, and technical teams.
• Lead requirement discussions, workshops, and solution walkthroughs with customers.
• Manage customer expectations and ensure alignment on scope, timelines, and deliverables.
• Provide regular updates, clarify queries, and address feedback in a timely manner.
• Drive requirement sign-off and ensure proper documentation approvals.
• Support SIT/UAT test scenarios and validating outputs against requirements.
• Work closely with Operation, Development and engineering teams to ensure correct implementation.

Good To Have Skills

• Experience in VAS telecom domain.
• Some working knowledge of SOAP/XML APIs.
• Familiarity with SQL and basic data querying.
• Experience with Agile/Scrum and tools like Jira, Confluence.
• Exposure to VM-based (e.g., VMware, VirtualBox, KVM) and cloud-based deployments (e.g., AWS EC2, Azure VMs, Kubernetes).

Educational Qualification

• Bachelor of Engineering / Tech - degree in Telecommunications, Information Technology, Computer Science, MCA, MSC-Tech (Computer Science / Information Technology)