Business Analyst Team leader /PMO

Role & responsibilities

• Manage and guide 1-2 Business Analysts and 1 Data Analyst.
• Define and monitor KPIs, SLAs, alert thresholds, escalation matrix and SOPs.
• Review daily MIS reports, Power BI dashboards and project performance data.
• Analyse data, identify performance gaps and drive timely resolution of issues.
• Conduct daily and weekly team performance reviews.
• Manage vendors for dashboards, hardware, connectivity and technical services.
• Monitor vendor performance and ensure SLA compliance..
• Drive data-driven decision-making and ensure timely project deliverables.

1. Mandatory: 5+ years in Government projects, PMU or Government programme management.
2. Experience leading a PMU, programme or technical project team, including BAs and Data Analysts.
3. Strong grasp of MIS, Monitoring & Evaluation and dashboard-based reporting.
4. Working knowledge of Power BI, SQL and Advanced Excel.
5. Proven KPI, SLA, vendor and stakeholder management.
6. Clear communicator who turns data into practical decisions.

Key Skills

PMU • Programme Management • Monitoring & Evaluation • MIS • Power BI • SQL • Advanced Excel • KPI & SLA Management • Vendor Management • Stakeholder Management • Team Leadership