Business Analyst - System Ticketing Platform
Ventra · Chennai · onsite · Posted 66d ago
Undisclosed1–4 yrsfulltimeSourced from
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About this role
Overview
- Ventra Health is seeking a Program Management Analyst with excellent analytical, communication and software skills to support the design, implementation, and management of new business systems and processes used by a wide range of Ventra Stakeholders.
Responsibilities
- Work with the business to gather information and develop system requirements and mockups for key workflows
- Work with the business to gather information and develop system requirements and mockups for reports and dashboards
- Work with vendor teams to assist in the design and build of rule-based workflows, automation, reporting packages, and dashboards
- Understand business processes and produce process flow diagrams
- Liaise with the business to help understand and answer system related questions and troubleshoot issues
- Prioritize and manage a significant volume of escalation inflow, ensuring issues are triaged, routed and resolved in a timely manner
- Manage reporting and dashboards to ensure continuous transparency to stakeholders at various levels
- Adapt system configurations based on identified business needs
- Coordinate testing scenarios for system changes and enhancements and work with teams to move changes to production
- Ensure proper change management for system changes as well at attend Governance meetings.
- Performs special projects and other duties as assigned
Qualifications
- High School Diploma or GED
- Bachelor’s or equivalent training
- At least three (3) years of Business Analyst experience. Must include experience working within a high performing reporting team
- One to two (1-2) years of computer support experience, preferred.
- Knowledge of Monday.com or equivalent system ticketing platform preferred.
Sourced from naukri
Skills
dashboardsAutomationAgileProcess Flow Diagrambusiness processBusiness systemmockupscomGovernanceBusiness AnalysisSystemChange ManagementBrdFRDworkflowFlow diagramsConfigurationCommunication SkillsComputerticketingreportinganalytical
About Ventra Health
Ventra
Healthcare
3k+
employees
2021
5 years old
Chennai, India
India
₹4.9L PA avg
Avg at Ventra Health
About
Revenue cycle management and advisory services for facility-based physicians
Industries
Healthcare
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