Business Analyst - SQM and MyEUP Analyst
CMA CGM · Chennai · onsite · Posted 24d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities
- Drive IT support quality through escalation management, backlog monitoring, and service performance governance.
- Support and enhance MyEUP (AI-powered IT assistant) through knowledge management, feedback analysis, AI adoption, and automation initiatives.
- Lead and contribute to transformation projects focused on AI, process optimization, and operational efficiency.
- Develop dashboards, KPI scorecards, and performance reports to drive accountability and continuous service improvement.
- Manage knowledge articles, self-service content, and user satisfaction surveys to improve user experience and reduce support dependency.
- Ensure compliance with global IT governance standards, supplier performance expectations, and support process excellence.
- Bachelor's degree in IT, Computer Science, Engineering, or a related field with 5+ years of experience in IT Service Management, support governance, or operational excellence.
- Hands-on exposure to AI tools, chatbots, Agentic AI, automation platforms, or digital transformation initiatives.
- Strong experience with ITSM platforms such as ServiceNow, BMC Helix, or Jira Service Management.
- Proficiency in data analysis, dashboard creation, KPI monitoring, reporting, and performance management.
- Excellent stakeholder management, communication, and cross-functional coordination skills in a global environment.
- Proactive, analytical, and improvement-focused mindset with strong problem-solving and collaboration abilities.
Sourced from naukri
Skills
ServicenowService Managementknowledge managementBusiness Application StudiosqAgentic AiIT
About CMA CGM
CMA CGM
Ports & Shipping
601
employees
1978
48 years old
Marseille, Marseille
France
About
We operate in over 160 countries through 755 agencies, we design and implement intelligent solutions to take care of your cargo right across the supply chain
Industries
Ports & ShippingLogistics / Shipping
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1,609 reviews
3.9/ 5
Culture
3.9
Career growth
3.2
Work-life
3.8
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