Business Analyst - Salesforce

We are seeking a Business Analyst with experience in life sciences and Salesforce to support commercial, sales, and digital transformation initiatives. The ideal candidate will work closely with business stakeholders to gather requirements, analyze processes, optimize CRM solutions, and drive data-driven decision-making across sales, marketing, and customer engagement functions.

Responsibilities:

• Collaborate with business stakeholders to understand requirements, define business needs, and translate them into functional specifications.
• Support the implementation, enhancement, and adoption of Salesforce CRM solutions, including Life Sciences Cloud, Healthcare Cloud, and Sales Cloud.
• Gather, document, and manage business requirements, user stories, process flows, and functional specifications.
• Work with cross-functional teams, including commercial operations, IT, sales, marketing, and analytics teams, to deliver business solutions.
• Perform data analysis and generate actionable insights to support commercial strategy and business decision-making.
• Create reports and dashboards using Salesforce and other BI tools to monitor key business metrics.
• Participate in user acceptance testing (UAT), defect management, and solution validation activities.
• Support CRM data governance, process standardization, and continuous improvement initiatives.
• Assist in change management, training, and stakeholder communication activities during project implementation.

Requirements:

• Bachelor's degree in engineering, life sciences, pharmacy, biotechnology, business, or a related field.
• 2 to 5 years of experience as a business analyst, CRM analyst, or consulting analyst.
• Experience working in the pharmaceutical, biotechnology, medical device, or broader life sciences industry.
• Hands-on experience with Salesforce CRM (Sales Cloud preferred).
• Strong understanding of sales operations, customer engagement, and commercial processes.
• Experience in requirements gathering, business process mapping, and documentation.
• Proficiency in Excel, PowerPoint, and data analysis techniques.
• Strong problem-solving, analytical, and communication skills.
• Preferred Qualification: Salesforce Administrator Certification.
• Experience with CRM transformation or digital transformation projects.
• Knowledge of life sciences commercial operations, field force effectiveness, HCP engagement, patient support programs, or omnichannel marketing.
• Familiarity with Agile methodologies, JIRA, and user story creation.
• Exposure to reporting and visualization tools such as Power BI, Tableau, or Salesforce dashboards.
• Consulting experience with pharmaceutical or healthcare clients is a plus.
• Key Skills: Business Analysis, Salesforce CRM, Life Sciences Domain Knowledge, Requirements Gathering, Process Mapping, Stakeholder Management, Data Analysis, UAT and Testing, Sales Operations, CRM Optimization, Power BI/Tableau, Agile Methodologies, Commercial Analytics.