Business Analyst - Retail Consultant

We are looking for a Microsoft Dynamics 365 Finance & Operations (D365 F&O) Functional Consultant with a strong, hands-on focus on the Retail/Commerce module to join our team. The ideal candidate will have deep functional expertise in store operations, omnichannel retail, merchandising, and pricing/promotions, with experience mapping retail business processes to D365 standard features, managing UAT, and driving successful go-lives for retail and multi-channel clients. Supply chain/procurement exposure is valued as a complement to core retail skills.

Roles & Responsibilities:

• Retail & Commerce Functional Delivery (Primary Focus)
• Configure and support Point of Sale (POS) and Mobile POS (MPOS) solutions across store formats, including hardware station profiles, peripherals, offline/online modes, and cash management (cash declaration, safe drops, till reconciliation).
• Structure and maintain product assortments and catalogs building category and navigation hierarchies, enriching attributes, and managing multi-channel product publishing (in-store, e-commerce, call center).
• Configure retail pricing engines, advanced discounts, mix-and-match/threshold offers, loyalty programs, price groups, and customer-facing promotions to support retail go-to-market strategies.
• Set up and manage retail channels store hierarchies, channel profiles, functionality profiles, and commerce parameters across brick-and-mortar and digital channels.
• Manage omnichannel processes such as click-and-collect, ship-from-store, order fulfillment, in-store pickup, and cross-channel returns/exchanges.
• Configure and troubleshoot retail statement posting, store/channel journals, and retail-specific reconciliation between POS transactions and back-office finance.
• Support store operations processes including stock counts, replenishment, transfer orders, and inventory visibility/accuracy across channels.
• Translate retail pain points (stock-outs, checkout friction, pricing inconsistencies, loyalty gaps) into efficient functional designs that improve inventory accuracy and customer experience.
• Author detailed Functional Design Documents (FDDs) for custom retail reports, POS extensions, receipt/journal customizations, and channel interfaces, collaborating closely with technical teams on delivery.
• Lead and support retail-focused User Acceptance Testing (UAT) cycles store pilot testing, POS regression testing, defect triage — ahead of go-live.
• Provide L1/L2 production support for retail/commerce issues, including POS transaction errors, channel sync/CDX (Commerce Data Exchange) issues, and store-to-HQ data flow monitoring.
• Supporting SCM & Cross-Functional Responsibilities
• Configure SCM parameters, procurement hierarchies, and vendor master setups across multiple legal entities to support retail merchandise procurement.
• Manage sales and purchase trade agreements to ensure automated, contract-compliant pricing across high-volume vendor catalogs feeding retail channels.
• Collaborate with cross-functional teams (development, DBAs, merchandising, store operations, and business users) to ensure timely incident and enhancement resolution.

Competency Requirements:

• 3–6 years of overall IT experience, with at least 2–3 years focused specifically on D365 F&O Retail/Commerce implementation and/or support.
• Strong functional knowledge of the D365 Commerce/Retail module, including: POS/MPOS configuration, store and channel setup, product information management (PIM), pricing and promotions engine, loyalty and gift card programs, and omnichannel order fulfillment.
• Hands-on experience with retail-specific configuration: hardware station profiles, cash management, retail statement posting, and store/channel journals.
• Practical understanding of retail business processes — merchandising lifecycle, assortment planning, seasonal/promotional campaigns, store operations, and customer experience drivers.
• Working knowledge of D365 F&O Supply Chain Management (SCM) — procurement, vendor management, and trade agreements — as it supports retail merchandising.
• Experience authoring Functional Design Documents (FDDs) and working with technical teams on custom reports, POS extensions, and channel interfaces.
• Basic to intermediate SQL skills for retail data analysis and issue troubleshooting.
• Proficiency in MS Office (Excel, PowerPoint, Word) for documentation and reporting.
• Strong incident management skills, with experience handling production support tickets (L1/L2) for retail/commerce issues.
• Excellent interpersonal and stakeholder communication skills; able to work directly with store operations, merchandising, and technical teams.
• Experience across the full retail project lifecycle — requirements gathering, configuration, UAT, and go-live/store rollout support.

Preferred Qualifications:

• Exposure to Commerce Scale Unit / Retail Server architecture and Commerce Data Exchange (CDX) job monitoring.
• Experience with e-commerce integrations or call center channel setup within D365 Commerce.
• Prior experience with legacy ERP systems (e.g., Oracle EBS) is a plus, particularly around production support and batch job monitoring.
• Process improvement certification (e.g., Lean Six Sigma) is a plus.
• Experience working with multi-entity, multi-brand, or multi-format retail clients (department stores, F&B, specialty retail).