Business Analyst post sales (IT Sector)
ViralChilly: Create | Grow | Learn · Jaipur · onsite · Posted 70d ago
About a minute. You'll make an account on the way through.
About this role
Job Type
Location: Mansarovar, Jaipur
Work Mode: Work From Office(full time)
Working Days: 5 Days a Week
About The Role, Freshers Need Not Apply (Minimum 1 Year Experience Required) Experienced Project Manager with strong post-sales ownership, managing Web Development, SEO, and UI/UX projects across multiple clients. Adept at understanding client business goals, translating requirements into clear execution plans, coordinating with cross-functional teams, and ensuring on-time, high-quality delivery. Known for structured thinking, calm client handling, and end-to-end project accountability in fast-paced agency environments. CORE EXPERTISE
- Post-Sales Client & Account Management
- Web Development Project Coordination
- SEO Project Management & Reporting
- UI/UX Project Coordination & Review
- Requirement Gathering & Scope Control
- Timeline, Milestone & Dependency Planning
- Cross-Functional Team Coordination
- Quality Assurance & Client Acceptance
Critical Execution Skills Req uirement Gathering & Analysis
- Led client discovery calls to understand business goals, website flow, features, and expectations
- Converted vague ideas into clear, actionable task lists for developers
- Strong understanding of WordPress structure, plugins, UI/UX basics, hosting, domains, and page builders Client Communication & Management
- Acted as the single point of contact post-sales
- Provided proactive updates, handled concerns, and managed scope creep diplomatically
- Maintained clarity, confidence, and transparency in all client interactions Technical Fluency (Non-Coding)
- Understands the difference between design and development changes
- Able to estimate timelines with development input
- Identifies over-engineering, misestimation, or unnecessary complexity Project Planning & Delivery
- Broke projects into milestones with realistic timelines
- Tracked daily progress and ensured follow-ups
- Escalated risks early to avoid delivery failures SMARTNESS & PROBLEM-SOLVING TRAITS
- Thinks logically during client calls; handles unexpected technical questions calmly
- Converts ambiguity into structured execution plans
- Anticipates risks, client indecision, and delivery bottlenecks
- Proactive in identifying blockers and proposing solutions
- Solution-oriented approach: âLet me check and come back with clarityâ CULTURAL & BEHAVIORAL STRENGTHS
- Strong Ownership Mindset â Takes responsibility for outcomes, not excuses
- Calm Under Pressure â Manages tense clients, delayed timelines, and dev dependencies effectively
- Process-Driven â Follows SOPs, checklists, and documentation rigorously
- High Attention to Detail â Avoids rework by catching gaps early
- Empathy & People Skills â Balances client expectations with developer bandwidth
- Reliability â Consistent follow-ups, punctuality, and predictable execution QUALITY ASSURANCE & DELIVERY EXCELLENCE
- Performs basic QA before client handover
- Checks responsiveness, UI consistency, and obvious functional issues
- Ensures work meets the agreed scope before approval BONUS VALUE ADDITIONS
- UI/UX awareness to identify obvious design or usability issues
- Professional negotiation of scope changes without conflict
- Structured documentation with step-by-step task clarity
Professional Experience
- Business Development Manager â Post Sales & Project Management
- Managed post-sales delivery of multiple web development projects simultaneously
- Coordinated between clients, designers, and developers to ensure on-time delivery
- Ensured clear documentation, scope control, and quality execution
- Maintained long-term client relationships through trust and transparency TOOLS & PLATFORMS
- Project Tools: Trello / Asana / ClickUp / Jira
- CMS: WordPress, Shopify
- Communication: Zoom, Google Meet, Slack
- Documentation: Google Docs, Sheets
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