Business Analyst M365

Job Description

• Business Analysis, Governance & Documentation
• Gather, analyze, document, and prioritize business requirements for Microsoft 365, SharePoint Online, OneDrive, and Digital Workplace initiatives.
• Partner with business stakeholders to understand business objectives, pain points, and operational needs.
• Translate business needs into functional requirements, user stories, process flows, acceptance criteria, and solution recommendations.
• Create and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), workflow diagrams, process maps, Standard Operating Procedures (SOPs), and other business documentation.
• Perform gap analysis and identify opportunities to improve business processes, automate workflows, standardize operations, and enhance the overall user experience.
• Coordinate User Acceptance Testing (UAT), develop test scenarios, validate business requirements, and support release readiness and business adoption activities.
• Manage requirement changes throughout the project lifecycle and ensure traceability from business requirements through implementation.
• Support SharePoint governance initiatives, including site lifecycle management, permissions, content governance, information architecture, and compliance with organizational standards.
• Document business processes, operational procedures, system configurations, issue resolutions, and platform enhancements to support ongoing operations and knowledge sharing.
• Create and maintain knowledge articles, end-user documentation, and internal support materials to promote consistent processes and improve user adoption

• Support activities
• Manage and support ServiceNow incidents, service requests, and operational tickets related to Microsoft 365, SharePoint Online, and OneDrive.
• Track, prioritize, and manage work items, enhancements, defects, and project tasks using Jira.
• Monitor support queues and ensure timely resolution of issues while meeting SLA expectations.
• Support SharePoint site administration, permissions management, access requests, and governance activities.
• Coordinate with infrastructure, security, application support, and vendor teams to resolve business and operational issues.
• Perform impact analysis for production issues and proposed platform changes.
• Identify recurring issues and recommend process improvements to enhance operational efficiency and user satisfaction.
• Assist with platform upgrades, feature rollouts, and change implementations.

Professional Skills:

• 3+ years of experience as a Business Analyst supporting Microsoft 365, SharePoint Online, or Digital Workplace platforms.
• Strong knowledge of Microsoft 365, SharePoint Online, OneDrive, Microsoft Teams, and related collaboration technologies.
• Experience gathering and documenting business requirements, business process analysis, user stories, functional specifications, and process documentation.
• Experience coordinating User Acceptance Testing (UAT) and validating business solutions.
• Experience managing incidents, service requests, and operational support using ServiceNow.
• Hands-on experience using Jira for backlog management, issue tracking, Agile projects, and sprint planning.
• Understanding of SharePoint governance, permissions, site administration, and Microsoft 365 best practices.
• Strong analytical, problem-solving, organizational, presentation, and communication skills.
• Experience working in enterprise, cross-functional environments and collaborating with both business and technical teams