Business Analyst Lead
Met Technologies · Noida · onsite · Posted 51d ago
₹5.0L - ₹15.0L PA4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Lead and manage a team of 15-20 Business Analysts, providing guidance, mentoring, and performance management.
- Understand client requirements and translate business needs into clear and actionable product requirements.
- Manage client communication, requirement discussions, and escalations.
- Drive end-to-end business analysis, product implementation, and project delivery.
- Work closely with Product, Technology, QA, Operations, and Customer Support teams to ensure successful delivery.
- Prepare and review BRD, FRD, User Stories, Functional Specifications, and Process Flows.
- Coordinate UAT, client onboarding, implementation, and go-live activities.
- Review BA deliverables to ensure quality, accuracy, and completeness.
- Monitor team performance, productivity, quality, and delivery timelines.
- Identify product improvement opportunities based on customer feedback and business requirements.
- Support the Product team in analyzing and prioritizing product enhancements.
- Ensure timely resolution of customer and product-related issues.
- Establish and improve Business Analysis processes, standards, and best practices.
- Handle multiple clients, projects, and priorities while ensuring timely and quality delivery.
- Build strong client relationships and ensure a high level of customer satisfaction.
Sourced from naukri
Skills
Customer Retentioncustomer satisfactionCustomer SupportProblem Solvingtechnical skillsB2BleadershipCustomer FocusLeadership SkillsSAASProject Delivery
About Met Technologies
Met Technologies
BPO
750
employees
2010
16 years old
Kolkata, West Bengal
India
₹2.9L PA avg
Avg at Met Technologies
₹5L – ₹15L PA
This role
About
MET Technologies is a leading BPO and KPO service company providing affordable web development, website design and digital marketing services in India, UK, and Australia
Industries
BPOBPO/KPOIT Services & Consulting
Employee ratings
10 reviews
2.3/ 5
Culture
2.7
Career growth
2.5
Work-life
2.7
Employees rate it well for
Work-Life Balance25Skill Development25
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