Business Analyst IT - Powai

Role Overview

We are looking for a Business Analyst with strong application and production support/Testing experience in finance domain to manage day-to-day functional support for business-critical applications. The role will primarily focus on incident management, user support, change requests, Testing and coordination with vendor teams.

Key Responsibilities

Application & Production Support Primary

• Provide L1/L2 functional application support to business users.
• Monitor application issues and ensure timely resolution within defined SLA/KPI.
• Analyze incidents, service requests, and application-related queries.
• Understand business processes and investigate functional issues reported by users.
• Reproduce production issues in UAT/QA environments and work with technical teams to identify the root cause.

Business Analysis Responsibilities

• Understand business requirements and translate them into functional requirements.
• Analyze change requests and enhancement requirements.
• Conduct impact and dependency analysis before implementing changes.
• Prepare BRD/FRD, user stories, functional specifications, process flows, and acceptance criteria.

Testing Responsibilities

• Prepare functional test scenarios and test cases for fixes and enhancements.
• Perform functional, regression, smoke, integration, and UAT testing.
• Validate production fixes before closure of incidents.
• Coordinate with QA and business users during SIT/UAT.

Change & Release Management

• Analyze business and application impact of proposed changes.
• Support change-request preparation and implementation planning.
• Participate in release planning and deployment activities.
• Perform pre- and post-deployment validation.
• Coordinate business-user validation after releases.
• Ensure support teams have appropriate release notes and documentation.
• Monitor applications after production deployments and report any issues.

Required Skills

• Strong experience in Application/Production Support finance domain.
• Good understanding of business processes and enterprise applications.
• Experience handling incidents, service requests and changes request.
• Strong troubleshooting and analytical skills.
• Experience working with SLA-based support environments.
• Good understanding of SDLC and Agile methodologies.
• Hands-on experience with functional testing and UAT.

Good to Have

• Experience with API troubleshooting/testing using Postman.
• Experience with database troubleshooting.
• Experience supporting integrations/interfaces between applications.
• Experience working with offshore/onshore support teams.