Business Analyst/ Implementation Executive / Implementation Manager

Role & responsibilities

• Manage end-to-end implementation of the company's Procure to Pay/ Source to contract software solutions for enterprise clients.
• Understand client business processes, gather requirements, and translate them into functional specifications.
• Coordinate with clients and internal teams, including Product, Engineering, QA, and Support, to ensure successful implementation.
• Conduct product configuration, master data uploads, system setup, user acceptance testing (UAT), and deployment activities.
• Prepare implementation plans, project schedules, status reports, and documentation.
• Conduct client training sessions and support user onboarding to ensure effective product adoption.
• Monitor project progress, identify risks, resolve implementation issues, and escalate critical concerns when required.
• Ensure timely delivery of implementation milestones while maintaining quality standards.
• Provide post-go-live support and coordinate with the support team to ensure smooth transition.
• Maintain strong client relationships and ensure customer satisfaction throughout the implementation lifecycle.
• Track project deliverables, implementation metrics, and customer feedback for continuous improvement.

Required Skills & Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
• 1 to 3 years of experience in implementation preferable in ERP/ CRM/ Procure to Pay/ Source to contract implementation, SaaS product deployment, or enterprise application implementation.
• Experience in client-facing roles involving requirement gathering, configuration, testing, training, and deployment.
• Understanding of procurement, supply chain, sourcing, purchase-to-pay (P2P), or ERP business processes will be an added advantage.
• Strong skills in project coordination, stakeholder management, and client communication.
• Familiarity with Excel, data management, UAT, and implementation documentation.
• Ability to troubleshoot functional issues and coordinate with technical teams for resolution.
• Strong analytical, organizational, and problem-solving abilities.
• Willingness to travel to client locations based on project requirements.

Preferred candidate profile

• Experience working with enterprise SaaS products or B2B software solutions.
• Ability to manage multiple implementation activities and meet project deadlines.
• Customer-oriented approach with a strong sense of ownership and accountability.
• Comfortable working in a fast-paced, collaborative environment.

Work Locations

• Hyderabad
• Bengaluru