GURUGRAM · FULLTIME
Business Analyst- Healthcare Operations
Stemz Healthcare
Gurugram · onsite · Posted 4d ago
Sourced from
Undisclosed5–10 yrsfulltimeGurugram
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Section · 01
About this role
Job Summary
Key Responsibilities
Process Analysis Improvement
Data Management Reporting
Workforce Management (WFM)
Stakeholder Engagement Communication
Project Change Management
Qualifications Skills
Preferred Attributes
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Business Analyst (BA) is responsible for analyzing, streamlining, and optimizing healthcare business processes across the visa medical function, ensuring strict compliance with standard operating procedures (SOPs), maintaining data integrity, supporting workforce management (WFM), and delivering operational excellence across all international touchpoints. The role acts as a vital link between cross-functional teams - including medical operations, IT, data, and compliance - to enable process improvements, ensure high-quality service delivery, and meet the organization s business goals.
Key Responsibilities
Process Analysis Improvement
- Map existing operational workflows for visa medical services; identify inefficiencies and areas for enhancement.
- Analyze, recommend, and drive implementation of process improvements that ensure strict SOP compliance and quality control.
- Develop, maintain, and regularly review SOPs for visa medical operations; ensure documentation is up-to-date and accessible.
- Conduct routine SOP audits and facilitate corrective action planning for non-compliance.
Data Management Reporting
- Collect, validate, and analyze operational data related to patient throughput, service turnaround times, and resource utilization.
- Design and generate reports/dashboards to track KPIs such as closure rates, service quality, WFM statistics, and audit results.
- Support decision-making and process improvement projects through insightful data analysis, trend identification, and actionable recommendations.
Workforce Management (WFM)
- Analyze staffing schedules and resource utilization data to optimize workforce planning and deployment.
- Monitor staff productivity, recommend adjustments to ensure optimal patient flow, and support capacity management.
Stakeholder Engagement Communication
- Act as a liaison between operational, technical, and compliance teams to accurately capture business requirements and translate them for solution development.
- Organize and lead meetings with stakeholders to solicit feedback, communicate business requirements, and ensure alignment on operational objectives.
- Foster a culture of quality, compliance, and continuous improvement through effective communication and training initiatives.
Project Change Management
- Lead or support the implementation of new systems, tools, or process changes, ensuring successful adoption across countries.
- Facilitate training and onboarding of team members to new SOPs, workflows, and digital tools as needed.
Qualifications Skills
- Bachelor s or Master s degree in Healthcare Administration, Business Administration, Information Systems, or a related field.
- 5+ years experience as a Business Analyst, ideally within healthcare operations or visa medical services in international settings.
- Proven experience in process mapping, SOP development, and operational audits within a healthcare context.
- Strong analytical skills, with proficiency in tools such as Excel, Power BI, Tableau, or equivalent for data analysis and reporting.
- In-depth knowledge of data management best practices, workforce management methodologies, and quality assurance in healthcare.
- Excellent communication and stakeholder management skills; able to drive cross-functional collaboration in a multicultural environment.
- Detail-oriented with a strong commitment to quality, compliance, and continuous improvement.
- Experience with digital health platforms, ATS, and relevant compliance tools is an advantage.
Preferred Attributes
- Experience working in a multi-country healthcare business, especially in the fields of visa medical/occupational health.
- Knowledge of international healthcare regulations and accreditation standards.
- Experience with process automation or digital transformation in healthcare.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
AutomationATSanalytical thinkingBusiness AnalystCapacity managementBusiness RequirementsauditsChange Managementdeploymentdigital healthHealthcareDigital TransformationData ManagementAdministrationdata analysiscompliance
Section · Company
About Stemz Healthcare
Stemz Healthcare
Healthcare
201
employees
2015
11 years old
Gurgaon, Haryana
India
₹6.4L PA avg
Avg at Stemz Healthcare
About
Stemz Healthcare utilizes advanced technologies to enhance healthcare services globally, focusing on quality and compliance in patient care and laboratory services.
Industries
HealthcareHealthcare / Pharma
Employee ratings
10 reviews
3.7/ 5
Culture
3.1
Career growth
2.8
Work-life
3.1
Employees rate it well for
Overall Company37Work-Life Balance35
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