Business Analyst (Financial Crime Servicing)

An exceptional Senior Business Analyst with passion for the servicing and investigations aspects of financial crime (Fraud and AML) in digital consumer banking, and is passionate about both customer and employee experiences at a customers most critical time of need. Not only are you excited about the potential of AI, but you're actively working with it every day, not only to optimise your own personal work but to improve ways of work within teams, as well as meaningfully incorporating it in the processes that employees and customers interact with daily. Who We Are: At TymeX, we are at the forefront of building and operating multi-country digital banks. Our mission is to revolutionize the financial services industry through technology, creating seamless and secure payment solutions that change the way people interact with money. The

Middle/Senior Business Analyst (Multi-Country Digital Bank Builder) will play a key part in the establishment and building of a new business. This business will act as a centralized hub providing digital solutions and application development across the TYME's business. You will bring a passion for meeting the needs of individuals and businesses through a range of banking products as well as a deep understanding of the benefits that technology can bring to customers' daily lives.

Top 5 Reasons Why We Are the Next Destination for Your Career

• Innovation-Driven Environment: Work with the latest technologies including Serverless aspects of AWS Cloud, AI-augmented engineering, microservices, Java, and Python
• Impactful Work: Contribute to projects that directly influence financial inclusivity and access in emerging markets
• Collaborative Culture: Be part of a dynamic team that values collaboration, continuous learning, and personal growth
• Competitive Benefits: Enjoy a comprehensive benefits package, opportunities for professional development, and a supportive work-life balance
• Learning and Development: Access to SMART goals, technical seminars, conferences, career talks, and overseas training to accelerate your career advancement and ensure continuous growth

Your mission: You will be the primary functional analysis and business architecture authority within the pod, working closely with the FinCrime service Product Lead to drive deep-dives, shape solutions, and provide functional guidance across the team's full scope.

• Lead structured deep-dives into complex fraud, AML, and forensic investigation workflows and connecting them to the source systems like the alerts management system, risk events, and Visa Risk management systems
• Own functional analysis across fraud dispute handling, mule account investigation, enhanced due diligence (EDD), STR/SAR reporting, and case management
• Design and document clean, scalable, end-to-end business architectures for financial crime servicing capabilities, built to deliver robust customer experiences, and hold up under regulatory scrutiny and engineering pressure.Design and document end-to-end business architectures for financial crime servicing capabilities
• Translate compliance and operational requirements into clear, engineering-ready functional specifications, user stories, and process maps
• Provide functional guidance on case management platform design and configuration
• Partner with fraud operations, AML/compliance, and forensic investigation stakeholders across multiple geographies
• Shape automation and AI intervention design, including decisioning boundaries and escalation logic
• Own the product teams functional knowledge base and cross-regional process documentation as a durable organisational asset

Requirements Your profile: Capacity to navigate in ambiguous, agile, fast-paced and high-stress situations, managing challenging technical and business stakeholders with strong influencing skills. Strong attention to detail, with an entrepreneurial, highly practical but curious mindset.

Must-have:

• Proficiency in speaking, reading and writing well in English
• 8+ years of business analysis experience, majority in financial crime, fraud, or AML domains
• Deep knowledge of financial crime servicing and CS operations— fraud disputes, mule investigation, EDD, STR/SAR, sanctions/PEP screening, forensic case management, and regulatory reporting
• Hands-on experience with Pega/Appian/Comunda or similar case management platforms
• Proven ability to produce high-quality functional artefacts — user stories, acceptance criteria, process models, data models, business rules specifications, and prototypes
• Experience working across multiple regulatory regimes and geographies
• Strong stakeholder communication skills across Fraud, AML, compliance, operations, and engineering audiences
• Demonstrated experience running structured deep-dives and presenting findings to senior stakeholders

Strong plus:

• Experience with real-time fraud alert and rules engines
• Familiarity with data analytics platforms in a financial crime context
• Experience defining requirements for AI/ML-assisted fraud or AML workflows
• Exposure to card scheme dispute processes and chargeback workflows
• Experience in a digital bank or neobank environment
• Agile / squad model working experience

Education

• Tertiary degree in Information Systems, Computer Science, or a related field
• Professional certifications in business analysis (CBAP, PMI-PBA) or agile delivery (CSPO, SAFe)
• Domain awareness credentials in financial crime (ICA, ACAMS short courses) are a strong plus

Benefits

• Meal and parking allowance are covered by the company
• Full benefits and salary rank during probation
• Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
• Performance-based bonus and equity participation in GoTyme Group
• 13th month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) - we focus on your development
• Values-driven, international working environment, and agile culture
• Overseas travel opportunities for training and working related
• Internal Hackathons and company's events (team building, coffee run, blue card...)
• Work-life balance 40-hr per week from Mon to Fri

Beside the tangible benefits, we promise you the opportunity to:

• Work with a best-in-class BA community who practice the latest methodologies and work with the latest technologies in banking
• Explore a professional career path that will grow your skillset as a Business Analyst and provide you with the opportunity to work with a diverse range of people, products and problems
• Work on the forefront of the digital banking sector as we scale to meet our vision of being a global leader in multi-country digital banking