Business Analyst – Dynamic Fulfillment

What you will do As a

Business Analyst, Dynamic Fulfillment , you will play a key role in shaping and operationalizing globally harmonized

Dynamic Fulfillment data products . You will support strategic deliver and customer service initiatives across regions, ensuring a unified, analytics‑driven view of fulfillment performance. You will collaborate with cross‑functional partners—including Deliver, Customer Service, IT, and regional analytics teams—to translate business needs into actionable data requirements and scalable product capabilities. Your work will help enable frictionless order fulfillment, optimized service performance, and end‑to‑end visibility of Dynamic Fulfillment processes.

Key Responsibilities

• Support the design, governance, and enhancement of

Dynamic Fulfillment data models , ensuring alignment with global standards and business needs.

• Perform hands‑on activities including

data sourcing, cleansing, profiling, and validation to support the roll‑out of global fulfillment analytics solutions and dashboards.

• Build strong partnerships to understand fulfillment workflows and

translate operational needs into data product requirements .

• Recommend new

Dynamic Fulfillment product features , evaluating tradeoffs and facilitating alignment across global and regional teams.

• Contribute to fulfillment‑focused data design decisions and sourcing strategies that improve visibility and decision‑making across the order‑to‑delivery process.
• Conduct

risk and impact assessments , clearly communicating downstream implications to impacted systems and stakeholders.

• Analyze fulfillment and logistics data journeys to identify redundancies, accountability gaps, and decision‑making friction points; summarize findings for senior leaders.
• Own documentation and ongoing maintenance for

Global Dynamic Fulfillment Products .

• Collaborate with Data Management and Data Quality teams to ensure a

robust data quality monitoring framework tied to Dynamic Fulfillment standards.

• Participate in data governance activities with functional and regional stakeholders to continuously improve fulfillment‑related data quality.

What We Are Looking For Required Qualifications

• Bachelor’s degree required.
• 6–8 years of experience in master data, supply chain, operations, or a multifunctional business environment.
• Strong understanding of

fulfillment, customer service, and logistics processes , including order management, shipments data, and service performance analytics.

• Experience working with Deliver, Customer Service, and global process owners across regions.
• Advanced SQL*Plus skills; strong Excel and PowerPoint proficiency.
• Excellent cross‑functional collaboration, communication, and change‑management skills.
• Strong analytical mindset with proven problem‑solving abilities.
• Knowledge of data modeling concepts (star schema, snowflake).
• Ability to challenge the status quo, influence partners, and drive improvements to fulfillment processes.
• Ability to communicate effectively with both technical and business audiences.
• Curiosity and ability to rapidly learn new systems, technologies, and processes. Desired Qualifications
• Master’s or PhD in Information Systems, Supply Chain, Operations, Computer Science, Data Engineering, or related fields.
• Experience with

Microsoft Cloud , Azure, Databricks.

• Experience with Agile methodologies, especially as a Product Owner. Share resume to joona@360.technology