Business Analyst, Customer Strategy and Insights

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Analyst, Customer Strategy and Insights based in the United States.

This role offers the opportunity to transform complex data into actionable insights that influence strategic and operational decisions. You will work closely with cross-functional teams to analyze customer trends, competitive intelligence, and business performance. The position requires a strong analytical mindset combined with the ability to communicate findings clearly to senior stakeholders. You will contribute to improving customer growth strategies by identifying opportunities, modeling scenarios, and optimizing business processes. Working in a collaborative and data-driven environment, you will help shape decisions through impactful analysis and recommendations. This is an ideal opportunity for a curious problem solver who enjoys working with large datasets and tackling ambiguous challenges.

Accountabilities:: As a Business Analyst focused on customer strategy and insights, you will support business teams by delivering high-quality analysis, reporting, and recommendations that drive strategic initiatives. Your work will help stakeholders better understand performance, identify growth opportunities, and make informed decisions through data-driven approaches. Key responsibilities include:

Acting as a primary point of contact between the analytics team and business stakeholders, including sales, operations, and leadership teams.

Analyzing customer, market, and competitive data to uncover trends, opportunities, and potential areas for improvement.

Developing reports, dashboards, presentations, and data visualizations that clearly communicate insights and recommendations.

Defining and tracking key metrics, business scenarios, roadmaps, and action plans to support decision-making.

Selecting and applying appropriate analytical methods and tools to solve complex business problems.

Managing multiple priorities while ensuring analytical projects remain aligned with business objectives and deadlines.

Translating quantitative findings into practical recommendations that improve customer growth and operational performance.

Requirements: The ideal candidate combines strong analytical capabilities, business acumen, and excellent communication skills. You should be comfortable working independently, navigating ambiguity, and collaborating with multiple teams to solve complex problems. Required qualifications and preferred experience include:

Bachelor’s degree in Finance, Business, Economics, Marketing, or a related field, or equivalent practical experience.

At least 5 years of experience in business analysis, sales forecasting, strategic planning, or a related analytical role.

Proven experience working with large datasets and performing quantitative analysis.

Experience using SQL, Google Sheets, Excel, Tableau, Looker, or similar reporting and visualization tools.

Strong problem-solving, critical thinking, and analytical skills with the ability to turn data into actionable insights.

Excellent communication and presentation skills, including experience sharing insights with senior stakeholders.

Ability to manage multiple projects simultaneously while maintaining strong attention to detail.

Experience in the telecommunications industry or similar technology-driven environments is a plus.

Strong collaboration skills with the ability to build trusted relationships across cross-functional teams.

Benefits:

Competitive base salary ranging from $180,000 to $198,000 USD , plus bonus opportunities and benefits.

Remote work flexibility within the United States.

Opportunity to contribute to strategic initiatives with measurable business impact.

Collaborative environment focused on innovation, data-driven decision-making, and continuous improvement.

Access to comprehensive employee benefits and resources supporting professional growth and well-being.

Inclusive workplace culture committed to equal opportunity and accessibility.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1