Business Analyst - Customer Engagement
Leuwint Technologies · Not specified · onsite · Posted 49d ago
About a minute. You'll make an account on the way through.
About this role
Job Description:
We are looking for an experienced Customer Engagement Business Analyst with strong expertise in banking transformation and digital customer engagement.
- 8+ years of Business Analysis experience, preferably in banking or financial services.
- Strong experience in requirements elicitation, stakeholder management, and BRD/functional requirement documentation.
- Experience working on large-scale banking transformation or digital transformation programmes.
- Previous experience in the Saudi Arabian or GCC banking sector would be an advantage.
- Professional certifications such as CBAP, CCBA, Agile BA, Scrum, or similar are desirable.
- Experience in CRM, customer engagement, campaigns, notifications, loyalty, personalisation, or digital banking services.
- Ability to challenge incomplete or unclear requirements and identify gaps and dependencies.
- Work closely with Business, Digital, Product, and Technology teams.
- Strong analytical, communication, and problem-solving skills.
- Experience with Agile methodologies and tools such as JIRA and Confluence is preferred.
- GCC/Saudi banking experience is an added advantage.
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About Leuwint Technologies

Leuwint Technologies
IT Services & Consulting
51-200
employees
2011
15 years old
Bangalore / Bengaluru, Karnataka
India
₹8L PA avg
Avg at Leuwint Technologies
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