Business Analyst - CRM

Functional Role: Business Analyst – CRM

Qualification: BCA/ MCA/ B Tech/BE/ MCA/ MTech

Vertical: Application Delivery

Location : Jaipur / Mumbai

Department : IT

Relevant Experience

• 3-7 years of experience in IT preferable in banks.
  
  

Competencies

• Experience of Banking (Retail or Commercial)
• Experience in the IT industry with strong background in requirement gathering, documentation, stakeholder management.
• Should understand different integration methodologies.
• Should be able to prepare overall project plan for execution of projects and prioritize based on those with large impact or horizontal level impact.
• Break Complex ideas down into concise and effective requirements.
  
  

Review Business User Stories, undertake gap analysis and prepare BRDs/Solution Documents/Approach Documents.

Responsibilities

Job Responsibilities:

• Excellent knowledge in architecting, planning, testing, and deploying of any proven CRM solution like Dynamics/CRM Next
• Good working knowledge of implementing, integration, and deployment of such CRM solution
• Experienced in defining technical architecture and software components
• Experience in working to Agile processes
• Able to map business processes to core CRM platform capabilities.
• Positive and constructive
• Strong analytical and organizational skills
• CRM development framework
  
  

Additional Responsibilities

Reporting Team

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Educational Qualifications Preferred

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Work Environment Details

Specific requirements

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Other Details

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