Business Analyst - CRM | AI & Automation | SaaS | Consulting Role

Role and Responsibilities

1. Business Analysis & Consulting

• Conduct discovery sessions to understand client business processes, challenges, and goals
• Analyse workflows and identify opportunities for optimisation and automation
• Document business requirements, process maps, and user journeys
• Support consulting workshops focused on transformation and solutioning

2. AI-Driven Solutioning

• Identify opportunities to integrate AI (Generative AI, automation, analytics) into business processes
• Assist in designing AI-enabled solutions aligned with business objectives
• Contribute to solution frameworks including AI use cases, automation strategies, and integrations

3. Pre-Sales & Solution Support

• Collaborate with sales and consulting teams to prepare demos and proposals
• Translate business needs into scalable and commercially viable solutions
• Support client presentations and solution walkthroughs

4. Implementation & Delivery

• Assist in configuring and optimising SaaS platforms (CRM, ERP, HRMS, etc.)
• Work with development teams on customisations and integrations
• Prepare Functional Solution Documents (FSDs)
• Support testing, UAT, and deployment activities
• Ensure successful solution adoption by end users

5. Continuous Improvement & Innovation

• Stay updated with AI trends, SaaS innovations, and emerging technologies
• Identify opportunities for process improvement and AI adoption
• Contribute to internal knowledge building and reusable solution assets

Skills & Experience

• 13 years in Business Analysis, Consulting, or SaaS implementation
• Exposure to business applications (CRM, ERP, HRMS, etc.)
• Basic understanding or strong interest in AI and automation technologies
• Analytical thinking and structured problem-solving
• Strong communication and stakeholder management skills
• Ability to think consultatively and solution-oriented
• Understanding of process mapping and requirement documentation

What Sets This Role Apart

• Exposure to end-to-end solution lifecycle (pre-sales to delivery)
• Opportunity to work on AI-first consulting engagements
• Real-world experience in digital transformation projects
• Multi-disciplinary growth across AI, consulting, and technology

Benefits & Perks

• Competitive salary with performance-based growth
• High ownership and direct client impact
• Fast-track career progression into consulting roles
• Opportunity to work on cutting-edge AI and digital transformation projects