Business Analyst - (Client Engagement Services)

Job Summary

The Global S&O arm of Gartner is currently seeking talented people to join its Client Engagement Service (CES) team in India. As a member of this team you will drive client engagement and service productivity programs across Gartner. You will work towards driving integrated approach across Gartner's key functions - Business units under Global Service & Delivery (GS&D), Sales, BTI and Products and their leaders with the central goal of improving client retention through high value engagement mechanisms. You will also get an opportunity to work on some of the high impact workstreams to drive key organizational, service associates & team level engagement goals.

What you'll do

The CES Engagement Campaigns Team is responsible for driving client engagement across Gartner offerings, including Gartner research content, conferences, virtual events, and other high-value client programs through targeted outreach campaigns. This role sits at the intersection of campaign operations, analytics, and stakeholder enablement, with a strong focus on delivering meaningful client interactions at scale. The team closely partners with Services, Conferences, Marketing, and Platform teams to develop targeted outreach strategies, improve campaign performance, and deliver actionable insights that help advance CES business priorities with an ultimate focus on increasing client engagement, adoption, and retention.

Core Operations

• Own end-to-end execution of client engagement campaigns across assigned products, practices, and business units.
• Build and deploy targeted email campaigns, including audience selection, content curation, template creation, testing, and launch.
• Partner with stakeholders to define campaign goals, messaging, and target client segments.
• Continuously enhance campaign templates and outreach journeys to improve engagement and conversion.
• Ensure operational excellence through rigorous quality checks and campaign governance.

Problem Solving & Continuous Improvement

• Track and analyze campaign performance metrics such as opens, clicks, engagement, and conversion rates.
• Use data and A/B testing to identify opportunities and improve campaign effectiveness.
• Identify engagement trends, uncover gaps, and generate actionable insights to drive client outreach strategies.
• Streamline processes, implement best practices, and leverage automation to improve efficiency and scalability.
• Share performance insights, key learnings, and recommendations during operational review forums.

Stakeholder Collaboration

• Enable stakeholders with dashboards, reports, and insights that support engagement tracking and decision-making.
• Act as a trusted partner by managing campaign-related requests, providing analysis, and recommending actions.
• Collaborate with cross-functional teams to design and execute initiatives that increase client engagement.
• Communicate campaign outcomes and strategic recommendations to influence stakeholder decisions and priorities.

Requirements

• MBA with 0-4 years of work experience
• Strong leadership skills to build capability within the team and collaborate with other team leads to ensure the larger goals are met
• Good command of knowledge related to Information technology, product development and its application to business
• Knowledge/experience on analytical problem solving, analytical tools
• Exposure and understanding of lean six sigma, lean diagnostics, T&M and other process improvement techniques would be a big plus

Who you are

• Developing professionals with strong business acumen, problem solving leadership (qualitative & quantitative).
• High on champion mindset and a quick learner
• Strong orientation towards operational and business excellence
• Strong communication and collaboration skills
• Innovative mindset and inclination to solve business problems
• Analytical thinker with experience deriving business insights from data analytics
• Detail-oriented with high personal standard for quality
• Comfortable in working with cross-functional teams
• Skillful in managing expectations of varying stakeholders (internal & external)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.