Business Analyst - Claims & Returns
Deloitte · Bengaluru · onsite · Posted 49d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
- Analyze and document current claims, returns, and reverse logistics processes.
- Support process harmonization and future-state solution design discussions.
- Capture business requirements, process flows, dependencies, and open topics.
- Coordinate with business users, process owners, consultants, and IT teams.
- Support SIT, UAT, defect analysis, and business validation.
- Contribute to documentation, training inputs, and process readiness material.
- Experience in claims, returns, reverse logistics, warranty, or aftersales logistics processes.
- Understanding of SAP ERP business processes in logistics or service operations.
- Exposure to SAP ECC and/or SAP S/4HANA transformation projects.
- Experience in business analysis, process documentation, and testing support.
- Strong stakeholder management, structured thinking, and communication skills.
Preferred candidate profile
- Business Analyst / Process Designer background in an ERP transformation environment.
- Comfortable working with global stakeholders and cross-functional teams.
- Structured documentation approach with focus on clarity, ownership, and business validation.
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About Deloitte
Deloitte
Management Consulting
120k+
employees
1845
181 years old
Hyderabad, India
US
₹8L – ₹12L PA
This role
About
At Deloitte, we help provide high-quality audit & assurance services, consulting, tax, and advisory services to some of the world’s most admired brands. Alongside this work, our Enabling Areas and Global teams support Deloitte’s businesses, helping create impact for clients, communities, and our people. Our professionals help provide measurable and lasting results that could help reinforce public trust in capital markets, enable clients to transform and thrive, and lead the way toward a stronger economy, a more equitable society and a sustainable world. Building on its 180-plus year history, Deloitte spans more than 150 countries and territories.
Deloitte US‑India Offices (USI) is a region within the Deloitte US organization, with offices across seven cities in India: Hyderabad, Mumbai, Gurugram, Bengaluru, Kolkata, Pune, and Chennai.
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