Business Analyst (B2B Vertical SaaS)

Job Description: Business Analyst (B2B Vertical SaaS)

Experience: 5+ Years

Employment Type: Full-Time

Department: Product / Business Analysis

Reports To: Product Manager / Director of Product / VP of Engineering

Position Overview

We are seeking an experienced Business Analyst with at least 5 years of experience in B2B Vertical SaaS to bridge the gap between business stakeholders, customers, and technical teams. The ideal candidate has extensive experience analyzing business processes, gathering complex requirements, improving workflows, and delivering scalable SaaS solutions.

The successful candidate will play a key role in defining product requirements, optimizing customer workflows, supporting product strategy, and ensuring that software solutions solve real business problems while maintaining usability, scalability, and operational efficiency.

Key Responsibilities

Business Analysis

• Gather, analyze, and document business requirements from internal stakeholders and enterprise customers.
• Conduct discovery sessions, interviews, and workshops.
• Translate business requirements into detailed functional and non-functional specifications.
• Create user stories, epics, acceptance criteria, and business process documentation.
• Perform gap analysis between current and future business processes.
• Evaluate existing workflows and identify automation opportunities.

Product Collaboration

• Work closely with Project Managers to define product roadmaps.
• Assist in feature prioritization based on customer value and business impact.
• Validate product requirements before development begins.
• Participate in sprint planning, backlog grooming, and release planning.
• Ensure requirements align with long-term product strategy.

Customer & Domain Analysis

• Understand customer operations, pain points, and business objectives.
• Analyze customer feedback and usage trends.
• Conduct root cause analysis for recurring customer issues.
• Recommend product improvements based on customer insights.

Process Improvement

• Design optimized business workflows.
• Identify inefficiencies and propose scalable solutions.
• Develop standard operating procedures (SOPs) where applicable.
• Support digital transformation initiatives.

Documentation

• Prepare:
• Business Requirement Documents (BRDs)
• Functional Requirement Documents (FRDs)
• Use Cases
• User Stories
• Process Flow Diagrams
• Wireframes (basic)
• Workflow Documentation
• Decision Trees
• Data Mapping Documents
• API Requirement Documentation

Data & Analytics

• Analyze customer usage data and business KPIs.
• Create dashboards and reports.
• Support data-driven product decisions.
• Identify trends affecting customer retention and product adoption.
• Define success metrics for new product features.

Cross-Functional Collaboration

• Work closely with:
• Engineering
• QA
• UX/UI Designers
• Customer Success
• Sales
• Marketing
• Implementation Teams
• Clarify requirements throughout the development lifecycle.
• Participate in User Acceptance Testing (UAT).
• Validate completed features against business requirements.

AI & Automation

• Identify opportunities to incorporate AI into business workflows.
• Define requirements for AI-powered features.
• Analyze opportunities for workflow automation.
• Collaborate with engineering teams on AI-assisted products.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• 5+ years of Business Analysis experience in B2B Vertical SaaS products.
• Proven experience working with Agile/Scrum development teams.
• Strong understanding of SaaS product lifecycle.
• Experience gathering requirements from enterprise customers.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Ability to simplify complex business problems.
• Experience creating detailed functional specifications.
• Strong stakeholder management skills.

Preferred Experience

Experience in one or more vertical SaaS industries:

• Physical Security
• Field Service Management
• Healthcare
• Logistics
• Construction
• Property Management
• HR Technology
• Manufacturing
• Education Technology
• Hospitality
• Financial Services

Technical Skills

• Jira
• Confluence
• Azure DevOps
• Microsoft Visio
• Lucidchart
• Miro
• Figma (wireframing)
• SQL (basic to intermediate)
• Microsoft Excel
• Power BI or Tableau
• REST APIs (understanding and documentation)
• Swagger/OpenAPI
• BPMN Process Modeling

Nice to Have

• Experience working with AI-powered SaaS platforms.
• Knowledge of workflow automation platforms.
• Experience with CRM and ERP integrations.
• Experience with multi-tenant SaaS architecture.
• Understanding of RBAC (Role-Based Access Control).
• Familiarity with API integrations and webhooks.
• Experience with data migration projects.

Core Competencies

• Business Process Analysis
• Requirements Engineering
• Critical Thinking
• Process Optimization
• Systems Thinking
• Customer-Centric Mindset
• Product Thinking
• Stakeholder Management
• Decision Making
• Risk Analysis
• Root Cause Analysis
• Attention to Detail
• Documentation Excellence
• Cross-functional Collaboration

Key Performance Indicators (KPIs)

• Requirements delivered accurately and on time.
• Percentage of user stories accepted without rework.
• Reduction in requirement-related defects.
• Stakeholder satisfaction.
• On-time completion of BRDs and FRDs.
• Successful UAT completion rate.
• Adoption rate of newly released features.
• Improvement in customer workflow efficiency.
• Contribution to product roadmap initiatives.
• Reduction in change requests due to unclear requirements.

What Success Looks Like

Within the first 612 months, you will:

• Build a deep understanding of the product, customers, and industry.
• Consistently deliver high-quality requirements and documentation.
• Help reduce ambiguity between business and engineering teams.
• Improve customer workflows through well-defined product enhancements.
• Contribute to successful feature launches with minimal rework.
• Use data and customer insights to influence product decisions.
• Drive continuous process improvements that enhance customer value and business outcomes.