Business Analyst - Associate

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services-solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference-every day.

As a Business Analyst you will support client engagements within our Advisory practice by analyzing business processes, gathering information, and helping identify opportunities to improve efficiency, productivity, and service delivery. As an Associate you will focus on learning, contributing to project tasks, adapting to changing client needs, and building your technical and commercial awareness while supporting senior team members in a fast-paced environment. In this role, you will work across operations and solutions activities, using research, data interpretation, and clear communication to help develop practical recommendations and support the implementation of process improvements, automation, and operational excellence initiatives.

Responsibilities:

• Gather requirements from operations and client stakeholders, and define KPIs and metrics.
• Analyze operational datasets using SQL (SQL Server, MySQL) and Databricks SQL to extract and interpret data.
• Develop interactive dashboards and reports using Power BI.
• Create and modify Power BI data models, Power Query transformations, and DAX calculations.
• Translate analytical insights into actionable business recommendations and operational improvements.
• Specify datasets and business rules for data analysts and engineers, and validate the results.
• Support user acceptance testing and report validation during the move of reporting data to Databricks.
• Identify opportunities to automate reporting workflows using Power BI and Power Platform tools.
• Communicate analytical insights through dashboards, reports, and presentations.
• Ensure compliance with data governance standards and healthcare data privacy regulations including HIPAA.
• Analyze client operational processes to identify inefficiencies, process gaps, and improvement opportunities.
• Gather and organize process data from multiple sources to support workflow evaluation and issue tracking.
• Support the development of process maps, operational documentation, and service delivery materials.
• Assist in the design of streamlined procedures that improve productivity, quality, and cycle time.
• Apply business process improvement methods and lean concepts to support day-to-day operations work.
• Contribute to technology implementation and automation efforts that simplify manual tasks and improve service delivery.
• Monitor operational metrics and prepare summaries that highlight trends, risks, and performance drivers.
• Participate in client discussions, take notes, and translate requirements into clear follow-up tasks.
• Coordinate with team members to complete project activities, meet deadlines, and maintain organized work products.
• Build knowledge of revenue cycle operations, managed services delivery, and healthcare client needs.

What You Must Have:

• Preferred qualification - BE/BTech, ME/MTech, MBA, BCA/MCA.
• At least 3 - 5 years of experience.
• Oral and written proficiency in English required.
• Strong experience in business analytics, reporting, or business intelligence roles.
• Hands-on experience developing Power BI dashboards and reports.
• Experience using SQL tools such as SQL Server Management Studio or MySQL Workbench for data analysis, with the ability to work in Databricks SQL.

Certification(s) Preferred:

• Microsoft Power BI Data Analyst certification (PL-300).
• Databricks Certified Data Analyst Associate.
• AWS Certified Cloud Practitioner.

What Sets You Apart:

• Learning mindset and ownership of personal development.
• Active listening, asking questions, and clearly expressing ideas.
• Gathering information from multiple sources and discerning patterns.
• Building commercial awareness across business operations and client needs.
• Adapting to varied clients and team members in fast-paced settings.
• Accepting feedback, reflecting, and applying it to daily work.
• Flexible to work in night shifts (US time zone).
• Hands-on experience with Power BI, including Power Query, DAX, and dashboard development.
• Strong understanding of Power BI data modeling, including star schema design and relationship management.
• Strong SQL experience on SQL Server or MySQL (joins, CTEs, subqueries, window functions, aggregations), and ability to query Databricks SQL.
• Familiarity with Databricks: reading Delta tables, Databricks SQL, notebooks, and the Bronze, Silver, and Gold layers.
• Exposure to AWS data services such as S3, Athena, or Redshift as sources for reporting.

The primary purpose of this position is to support healthcare revenue cycle operations by defining the metrics, analyzing operational data, building dashboards, and delivering business insights that improve operational performance and decision-making. The Associate - Business Analyst will use SQL, Databricks SQL, and Power BI to build dashboards, interpret data trends, and give actionable insights to operational teams and client stakeholders, and will work with data analysts and engineers to keep the underlying data accurate.