Business Analyst – AI & Automation

Turn complex enterprise processes into problems that AI can solve.

About Controvia AI Controvia AI helps large organisations automatically audit employee expense claims using AI. Doing this well requires more than building an AI model. Every enterprise has different expense policies, approval processes, systems and audit rules. We're looking for a Business Analyst who can understand that complexity and translate it into clear requirements for our product and engineering teams.

The Role You will work between customers and our technical team. You'll speak with finance and audit teams, understand their current processes, analyse policies and data, document requirements and help configure Controvia around real-world enterprise workflows. This role is ideal for someone who enjoys understanding how businesses actually operate and figuring out how technology can improve those processes.

Responsibilities Process Analysis

• Understand customers' expense and audit processes.
• Analyse policies, workflows and existing systems.
• Map current-state and future-state processes.
• Identify opportunities for AI and automation.

Requirements

• Translate business requirements into clear functional specifications.
• Document rules, exceptions and workflows.
• Work with product and engineering teams to clarify requirements.
• Support testing and validation.

Customer Implementation

• Participate in customer workshops.
• Analyse sample expense reports and supporting data.
• Help configure customer-specific audit rules.
• Support implementation and user acceptance testing.

Product Insights

• Identify common requirements across customers.
• Help distinguish configurable requirements from new product features.
• Feed implementation learnings into the product roadmap.

What We're Looking For Essential

• 2–5 years of Business Analyst, consulting, implementation or similar experience.
• Excellent analytical skills.
• Ability to understand complex processes.
• Strong documentation and communication.
• Comfortable working with both business and technical stakeholders.

Highly Desirable

• Experience with finance, expense management, audit, ERP or compliance processes.
• Experience implementing enterprise software.
• Understanding of AI or automation technologies.
• SQL or data-analysis skills. -

Success in This Role You will:

• Become an expert in our customers' expense-audit processes.
• Translate complex requirements into clear solutions.
• Make implementations faster and more structured.
• Identify patterns that improve the core product.
• Help bridge the gap between enterprise customers and our technical team.

Why Join Us? You'll see directly how AI is applied to messy, real-world enterprise problems. You'll work across customers, product and engineering and have the opportunity to grow toward product management, solutions consulting or implementation leadership.