Business Advisory Senior Analyst

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Business Advisory Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do We are looking for a meticulous and proactive Product Specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings. The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep-dive issue investigations.As a Product Specialist, you will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability. You will ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one-off operational deep dives
What are we looking for Experience with tools, systems used for case management, ticketing, or account review processesPrior work in customer, user interface, product support and activation, or trust safety domains is a plusAttention to detail with a process-oriented mindsetHigh level of discretion and sound judgment in handling sensitive accountsEffective written communication skills and documentation abilitiesAbility to work independently and manage time efficiently across multiple workflows
Roles and Responsibilities: Product ActivationsManually review and process product activation requests within a defined product suiteValidate eligibility criteria and ensure all activation guidelines are metLog and document all activation decisions with accuracy and compliance checksProgram MaintenanceConduct routine and ad hoc account reviews for participating non profitsIdentify and process account rejections, suspensions, and re validations based on predefined quality and fraud risk criteriaDocument all actions taken in internal systems and escalate questionable cases as per SOPSupport for Initiatives and Special ProjectsProvide operational support for onboarding new programs or partnersParticipate in one time deep dive investigations into anomalies or specific request categoriesCollaborate with cross functional teams to execute special project deliverables tied to product operations


Qualification
Any Graduation