Business Advisory New Associate-Messaging

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support


Designation: Business Advisory New Associate


Qualifications:Any Graduation


Years of Experience:0 to 1 years


Language - Ability:English(Domestic) - Advanced


What would you do We are looking for a meticulous and proactive product operations specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings. The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts and deep-dive issue investigations.
As a Product Operations specialist, you will play a crucial role in managing the lifecycle of program operations - form product activations to program health reviews, scalability and profitability. You ll ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding program, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem.


What are we looking for

Attention to detail with a process-oriented mindset

High level of discretion and sound judgement in handling sensitive accounts

Effective written communication skills and documentation abilities

Ability to work independently and manage time efficiently across multiple workflows


Roles and Responsibilities: Product Activations

Manually review and process product activation requests within a defined product suite

Validate eligibility criteria and ensure all activation guidelines are met

Log and document all activation decision with accuracry and compliance checks
Program Maintenance

Conduct routine and ad-hoc account reviews for participarting non-profits

Identify and process account rejections, suspensions, and re-validations based on predefined quality and fraud-risk criteria

Document all actions taken in internal system and escalate questionable cases as per SOPs
Support for initiatives Special projects

Provide operational support for onboarding new programs or partners

Participate on one-time deep-dive investigations into anomalies or specific request categories

Collaborate with cross-functional teams to execute special deliverables tied to product operations.


Qualification Any Graduation