Business Advisory Associate

Skill required: Supply Chain - Warranty Management


Designation: Business Advisory Associate


Qualifications:BE


Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle. To manage warranty, claim for commercial vehicles within designated cycle time (TAT). Investigate warranty claims, facilitate recovery, and assign appropriate liability and responsibilities for the warranty claim failure
Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts catalogs, sales information) Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer. Technical review of the parts, cause of defect and defect description to validate warranty claims. Proficient in different part failure repair process like Engine, Transmission, motors, pumps, Electrical and hydraulic component
Collaborate with the internal external stakeholders to understand product issues and determine claim validity. Should be able to interpret dealer s complaint, cause correction to take final decision on the warranty claims. Should be able to understand draw conclusions from attached test/diagnostic reports for fair validation of claims. Communicate with Dealers the shortfall missing information s for timely closure of claims. Should be able to suggest new ideas for warranty saving enhancement be able to generate continuous improvement in the existing used cases. Analyze and Identifying patterns in submitted claims recommend corrective actions to improve warranty savings. Proactively leam about new product launches update on products through web academy and client s websites. Should keep himself updated on changing dynamics of the industry


What are we looking for Automotive Warranty Ability to handle disputes Ability to meet deadlines Ability to perform under pressure Commitment to quality
Make sure there is no reference of client name / project


Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts


Qualification BE