Business Advisory Associate

Skill required: Supply Chain - Mechanical Engineering

Designation: Business Advisory Associate

Qualifications:BE

Years of Experience:1 to 3 years

What would you do Implement practices to improve operational efficiencies.Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle.To manage warranty claim for commercial vehicles within designated cycle time (TAT). Investigate warranty claims, facilitate recovery, and assign appropriate liability and responsibilities for the warranty claim failure.Responsible to generate weekly monthly production report for the team.Responsible for quality audits for the team.Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts catalogs, sales information)Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer.Technical review of the parts, cause of defect and defect description to validate warranty claims.Proficient in different part failure repair process like Engine, Transmission, motors, pumps, Electrical and hydraulic componentCollaborate with the internal external stakeholders to understand product issues and determine claim validity.Should be able to interpret dealers complaint, cause correction to take final decision on the warranty claims.Should be able to understand draw conclusions from attached test/diagnostic reports for fair validation of claims.Communicate with Dealers the shortfall missing informations for timely closure of claims.Should be able to suggest new ideas for warranty saving enhancement be able to generate continuous improvement in the existing used cases. Analyze and Identifying patterns in submitted claims recommend corrective actions to improve warranty savings.Proactively learn about new product launches update on products through web academy and clients websites.Should keep himself updated on changing dynamics of the industry warranty businessMaintain mange expected Quality scores in the audits. Engineering discipline that aims at applying mechanical knowledge (structural and moveable parts) to define mechanical products encompassing design, structural strength, manufacturing, assembly, tolerancing.

What are we looking for Interpersonal skills to deal with suppliers Quality, warranty engineers, etcData processing accuracy, detail oriented, and ability to evaluate/research a warranty claimExpert level capability in use of desktop software (MS Office Suite, with focus on Excel)Organized, timely, pro-active and highly productiveStrong written communication in EnglishAttention to detail and ability to multi-taskBE Mechanical/Automobile with 3-6 years of relevant experience Warranty Management

Roles and Responsibilities: Good team playerCoach rest of the team on quality aspects or new learning when required

Qualification BE