Business Advisory Associate-Voice

Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.
What are we looking for Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required:Experience RequiredInbound and Outbound customer service experienceExperience working under pressure
Roles and Responsibilities: Handle support/service escalations to/from clientsTransfer calls to the Tier 2 departmentWill track and report system issues as neededStay current with system information, changes and updatesComply with service level agreementsSupport and help on Process documentationComply with the assigned schedule to cover the hours of operationComply with the account KPIsSupport with any other new process at the time the client requires it, if it has been officially included in our range of services


Qualification
Any Graduation