Business Advisory Analyst

Skill required: Supply Chain - Supply Chain Execution
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do We are looking for a detail-oriented and proactive professional to support Customer Operations Incident management ticketing systemThe role requires close collaboration with cross-functional teams, in-depth analysis of requirements, and ensuring Reduction in repeated incidents, Ticket closure turnaround time, Accuracy of issue resolution, Stakeholder satisfaction / reduced reworkDrive cost savings and efficiency improvements in collaboration with onshore and offshore teamsIdentify opportunities to optimize planning processes and improve service levelsContribute to continuous improvement initiatives across planning operations
What are we looking for Strong analytical and problem-solving skillsAdvanced Excel and PowerPoint skillsExcellent communication and stakeholder management skillsBackground in supply chain, asset management, or engineering (preferred)Strong understanding of SCM processes, especially PO lifecycle management Ability to work in a fast-paced, operational environment with multiple stakeholdersStrong communication and problem-solving skillsAnalytical Decision SupportPerform root cause analysis and what-ifanalysis for Ticketing issues Analyze and provide insights on: o On-time delivery performanceo Inventory optimizationo PO performance and exceptionsSolve moderately complex problems and develop new solutions by leveraging and adapting existing methods
Roles and Responsibilities: 1. Incident Identification Ticket Creation Raise incidents promptly based on issues identified by internal teams or stakeholdersEnsure accurate and complete ticket creation (description, impact, priority, affected systems)Categorize incidents correctly (e.g., data issues, Agent defects, inventory discrepancies) 2. Ticket Assignment Coordination Assign incidents to the appropriate teams (Engineering, DC Ops, Inventory, Planning, etc.)Coordinate with cross-functional teams to ensure clarity on issue ownershipFollow up on ownership gaps and ensure accountability is established 3. Tracking Monitoring Track all open tickets end-to-end until closureMonitor SLA adherence and escalate delays or aging ticketsMaintain visibility on critical/high-priority incidents 4. Communication Updates Provide regular status updates to stakeholders (LCM, Engineering, Planners, EO, etc.)Highlight blockers, risks, and dependencies impacting resolutionEnsure clear communication of ticket status (open, in progress, pending, closed) 5. Validation Closure Validate resolution provided by the respective teams before closing ticketsEnsure the issue is fully resolved and does not reoccur, Capture resolution details clearly for future reference


Qualification Any Graduation