Business Advisory Analyst - Messaging

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Business Advisory Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

We are looking for a meticulous and proactive Product Operations Specialist to join our team. This role involves hands-on activation of products, program compliance monitoring, and operations support across a suite of offerings.

The ideal candidate thrives in operational environments, follows process rigorously, and is comfortable supporting evolving business needs including special projects, onboarding efforts, and deep-dive issue investigations. As a Product Operations Specialist, you will play a crucial role in managing the lifecycle of program operations - from product activations to program health reviews, scalability and profitability.

You will ensure all activities are in compliance with fraud prevention guidelines and program policies. You will also contribute to the smooth execution of onboarding programs, process audits, and one-off operational deep dives that enable scalability and trust in our ecosystem.

What are we looking for

Experience

Experience with tools, systems used for case management, ticketing, or account review processes

Prior work in customer, user interface, product support and activation, or trust and safety domains is a plus

Soft Skills

Attention to detail with a process oriented mindset

High level of discretion and sound judgment in handling sensitive accounts

Effective written communication skills and documentation abilities

Ability to work independently and manage time efficiently across multiple workflows

Knowledge or experience of having used enterprise business suites


Roles and Responsibilities:

Product Activations

Manually review and process product activation requests within a defined product suite

Validate eligibility criteria and ensure all activation guidelines are met

Log and document all activation decisions with accuracy and compliance checks

Program Maintenance

Conduct routine and ad hoc account reviews for participating non profits

Identify and process account rejections, suspensions, and re validations based on predefined quality and fraud risk criteria

Document all actions taken in internal systems and escalate questionable cases as per SOP

Support for Initiatives and Special Projects

Provide operational support for onboarding new programs or partners

Participate in one time deep dive investigations into anomalies or specific request categories

Collaborate with cross functional teams to execute special project deliverables tied to product operation
QualificationAny Graduation